1. AC Question's Avatar
    I downloaded the most recent update for my note 4 and the fingerprint scanner stopped working and the phone locked me out. My original backup password does not work. The factory reset is also not working...what do I do?
    08-25-2015 07:36 AM
  2. Javier P's Avatar
    Maybe something went wrong with the system update. Take your phone and personal ID to your carrier and they will be able to help you.
    08-25-2015 07:41 AM

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