09-05-2016 12:35 PM
50 12
tools
  1. LuluSupreme's Avatar
    I recently updated my samsung note 4 to 5.1.1 and ever since then my phone randomly freezes then sends me to the lock screen.
    dyingjedi likes this.
    08-30-2015 07:35 PM
  2. wricu01's Avatar
    Same thing has happening to my note 4 very disappointed.. . But it seems to be the finger print scanner I think I've turned it off and it hasn't crashed I'll report back tomorrow after a full day
    dyingjedi likes this.
    08-30-2015 07:47 PM
  3. wricu01's Avatar
    And too note I've been dealing with this for a few days and this had been the only thing that has worked my son also had the same issue please let me know of your using the finger scanner
    08-30-2015 07:50 PM
  4. LuluSupreme's Avatar
    Yes i am using the fingerprint scanner. Ill disable the fingerprint scanner and check back tomorrow.
    08-31-2015 12:13 AM
  5. Nitro211K's Avatar
    I too have this issue, and I do use the FP scanner. I think this is a SPRINT only issue though.
    08-31-2015 11:38 AM
  6. wricu01's Avatar
    Turn it off ever since I turned it off my phone has been flawless no more freezing
    08-31-2015 12:29 PM
  7. wricu01's Avatar
    I'm not sure if it's just a sprint issue or not I think that other people are having this problem but most people don't used to fingerprint scanner anyway I hope it's fixed in the next update I'm sure they already know about it
    08-31-2015 12:32 PM
  8. hopefulfarm's Avatar
    Sprint Note 4 here. I also use the fingerprint scanner. Here is what fixed mine after the 5.1.1 update:

    go to settings: Display & Wallpaper. Uncheck Smart Stay.

    No issues since, it's been over a week.
    toenail_flicker and dyingjedi like this.
    08-31-2015 01:11 PM
  9. unixpsycho's Avatar
    Sprint Note 4 here. I also use the fingerprint scanner. Here is what fixed mine after the 5.1.1 update:

    go to settings: Display & Wallpaper. Uncheck Smart Stay.

    No issues since, it's been over a week.
    Nope.

    I have never enabled Smart Stay and it happens to me all the time.
    08-31-2015 02:13 PM
  10. wricu01's Avatar
    Smart stay didn't work for me
    08-31-2015 03:14 PM
  11. LuluSupreme's Avatar
    I am also with sprint. It definitely has to do with the fingerprint scanner but i dont have smart stay enabled.
    09-01-2015 12:48 AM
  12. wricu01's Avatar
    It is when I turn back on it started crashing again it's unstable hope they fix it
    09-01-2015 07:30 AM
  13. hopefulfarm's Avatar
    I never enabled smart stay either. However the sprint 5.1.1 update that I downloaded turned it on.
    09-01-2015 09:27 AM
  14. vertcobra99's Avatar
    my phone is doing the same thing... fast charging also stopped working takes 6-8 hours to charge the phone now like its going through a USB port on my computer.
    09-01-2015 11:13 AM
  15. wricu01's Avatar
    That sucks I did purchase a galaxy note 5 & I also have a galaxy s6 but I'm very disappointed in my note 4 because I planned on it to my wife it's working very well fast and stable without the fingerprint scanner on whatever reason is unstable now
    09-01-2015 07:04 PM
  16. Nitro211K's Avatar
    I turned off the FP scanner and went to PIN, that didn't help. But when I went to Pattern and did a cache clear, my phone is flawless again and the battery life is WOW. Almost 48 hrs on one charge with 3+hrs of SOT.
    dyingjedi likes this.
    09-01-2015 11:18 PM
  17. wricu01's Avatar
    Ya they need to fix that
    09-02-2015 06:16 PM
  18. fraliex's Avatar
    I believe it's been since the latest update pushed from AT&T that I've began to see this particular problem, and it's annoying the **** out of me...

    The problem is the screen will turn off, like I hit the power button myself and not acting like a screen timeout. I can tell the difference since the notification for the screen turning off happens, plus when I immediately hit the home button it sends me to the swipe screen, as if I locked the screen with the power button push. Normally if the screen timed itself off I have a few moments to turn back on without having to swipe again. This issue happens randomly. I can be on the device for 30 minutes and it behaves, but then I can have the screen turn itself off 3 times in a 3 minute period. I've even seen the screen get turned off during full-screen video playback on YouTube or Facebook. I don't have a case on the device and it's happened in my hand, on the table, plugged up to AC/DC plug and wireless charging. I don't know if an application isn't playing good with the latest software upgrade, or if it's a software update glitch. I wish there is some log that registers power button commands and who requested it.

    Posted via the Android Central App
    dyingjedi likes this.
    09-03-2015 02:41 AM
  19. wricu01's Avatar
    As many of us are having this issue I had to disable the fingerprint scanner and the crashing stopped it's a bug in 5.1.1
    dyingjedi likes this.
    09-03-2015 06:46 AM
  20. fraliex's Avatar
    As many of us are having this issue I had to disable the fingerprint scanner and the crashing stopped it's a bug in 5.1.1
    I've never had Smart Screen or the fingerprint option setup.

    Posted via the Android Central App
    09-03-2015 08:29 AM
  21. wricu01's Avatar
    That's what worked for me it's different for everyone
    09-03-2015 12:24 PM
  22. Alexander Andreev's Avatar
    This is not Sprint issue as I have it on international unlocked version.

    Started to happen right after OTA to 5.1.1. Clearing cache didn't help, Smart Stay is not on and I need fingerprint scanner as I unlock phone often and using password will make me kill someone. Company policy requires security.

    Anyone tried full factory reset?
    09-10-2015 05:30 PM
  23. clsk1's Avatar
    Anyone tried full factory reset?
    Factory reset plus clearing cache did nothing for me, had to disable fingerprint locking.
    dyingjedi likes this.
    09-11-2015 11:34 AM
  24. wricu01's Avatar
    It's the fingerprint scanner
    dyingjedi likes this.
    09-11-2015 03:45 PM
  25. wricu01's Avatar
    I had to disable it
    09-11-2015 03:46 PM
50 12

Similar Threads

  1. Replies: 5
    Last Post: 09-04-2015, 02:23 PM
  2. How do I root a Droid Turbo?
    By AC Question in forum Motorola Droid Turbo
    Replies: 1
    Last Post: 09-04-2015, 04:19 AM
  3. Replies: 4
    Last Post: 09-03-2015, 08:11 PM
  4. What are some SMS Apps that utilize Note 5 Features?
    By AC Question in forum Android Apps
    Replies: 3
    Last Post: 08-31-2015, 12:28 PM
  5. M9 update to 5.1
    By GSEYYZ in forum Bell
    Replies: 0
    Last Post: 08-30-2015, 06:55 PM
LINK TO POST COPIED TO CLIPBOARD