1. wingtrl's Avatar
    Ok, so I use the finger print lock on my phone. My phone locked and the finger print reader part is gone. Now my GPS is off and I forgot my back up password. I really don't what to wipe all my data. is there another way to get into my phone. and i have turned it on and off. and i have tried my google password.
    09-02-2015 12:16 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! You might be able to use Samsung's Find My Mobile to reset the password, but I'm not sure about that. In the future, if you're prone to forgetting your passwords, consider writing them down and keeping them in a safe at home.
    09-02-2015 01:16 AM
  3. natehoy's Avatar
    About the only thing I can think of is to go to your carrier with photo ID and see if they can do anything remotely to reset the password. It's very unlikely, though. The whole point is to make it very hard to recover if you forget the backup password, unfortunately.

    Best of luck.
    Rukbat likes this.
    09-02-2015 12:38 PM
  4. H3aTeRzz's Avatar
    Try going here: https://www.google.com/android/devicemanager

    If you've setup device manager, then you should be able to login and reset the lock PW. Worth a shot.
    09-03-2015 07:33 AM

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