[AC Question]

I just got a note 4 from rent a center and I tried to do a system update but it's not letting me I tried resting it but nothing works it say the phone has been rooted and I don't even know how to root a phone can anyone help ?

[belodion]

If it is indeed rooted it will have to be unrooted before the update can be downloaded and installed. Return it to where you bought it and explain the problem.... a previous user may have rooted it before returning it, for example, or there may simply be some device error.

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