unable to unlock my screen due to backup passoword
I set my Galaxy note 4 to backup password and fingerprint. I used the finger print for so long that I forgot my password. For some reason the phone is asking only for backup password and the fingerprint option is not there anymore. When I try the password for 5 times i just got the message try again in 30 seconds. I do not get the option to enter my google password.
Can any one help plz, I do not want to reset the phone and lose all my data
Thank you
I set my Galaxy note 4 to backup password and fingerprint. I used the finger print for so long that I forgot my password. For some reason the phone is asking only for backup password and the fingerprint option is not there anymore. When I try the password for 5 times i just got the message try again in 30 seconds. I do not get the option to enter my google password.
Can any one help plz, I do not want to reset the phone and lose all my data
Thank you