Why am I unable to unlock my screen due to backup password?

ssiro68

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Sep 8, 2015
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unable to unlock my screen due to backup passoword

I set my Galaxy note 4 to backup password and fingerprint. I used the finger print for so long that I forgot my password. For some reason the phone is asking only for backup password and the fingerprint option is not there anymore. When I try the password for 5 times i just got the message try again in 30 seconds. I do not get the option to enter my google password.

Can any one help plz, I do not want to reset the phone and lose all my data
Thank you
 

srkmagnus

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May 23, 2010
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Re: unable to unlock my screen due to backup passoword

I set my Galaxy note 4 to backup password and fingerprint. I used the finger print for so long that I forgot my password. For some reason the phone is asking only for backup password and the fingerprint option is not there anymore. When I try the password for 5 times i just got the message try again in 30 seconds. I do not get the option to enter my google password.

Can any one help plz, I do not want to reset the phone and lose all my data
Thank you
Contact Samsung and see if they can assist. Otherwise, a factory reset would be required.