1. ssiro68's Avatar
    I set my Galaxy note 4 to backup password and fingerprint. I used the finger print for so long that I forgot my password. For some reason the phone is asking only for backup password and the fingerprint option is not there anymore. When I try the password for 5 times i just got the message try again in 30 seconds. I do not get the option to enter my google password.

    Can any one help plz, I do not want to reset the phone and lose all my data
    Thank you
    09-08-2015 03:24 PM
  2. srkmagnus's Avatar
    I set my Galaxy note 4 to backup password and fingerprint. I used the finger print for so long that I forgot my password. For some reason the phone is asking only for backup password and the fingerprint option is not there anymore. When I try the password for 5 times i just got the message try again in 30 seconds. I do not get the option to enter my google password.

    Can any one help plz, I do not want to reset the phone and lose all my data
    Thank you
    Contact Samsung and see if they can assist. Otherwise, a factory reset would be required.
    09-08-2015 03:32 PM

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