1. AC Question's Avatar
    Phone is Samsung Note 4, download software and instal it, it almost 2 hr already, it still at ' Installing system update', what is the next next or how to resolve the problem? Thanks
    09-11-2015 08:50 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Is it essentially frozen, or is this happening in the background?

    If it's frozen, you may have to force a shutdown by pulling the battery for 10 seconds. Then boot into Recovery and wipe the cache partition: https://support.t-mobile.com/docs/DOC-14686. Now boot normally, and try the update again.
    09-11-2015 06:00 PM
  3. nahoku's Avatar
    And if ^^^ that doesn't work. Take to your carrier to see if they can help you.
    B. Diddy likes this.
    09-12-2015 04:38 AM
  4. B. Diddy's Avatar
    Or your local Best Buy with a Samsung Store in it.
    09-13-2015 10:27 PM

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