06-12-2016 10:07 AM
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  1. DrGoober's Avatar
    Recently updated my Note 4 to lollipop 5.1.1
    I'm on O2 UK and updated to 5.1.1 on the 26/09/15 and have been having issues ever since.

    Since the update to 5.1.1 the phone has been freezing a lot.
    When trying to unlock the phone (after it has been left for a few minuets) it is unresponsive. It takes about 30 seconds for it to come to unlock before the screen promptly goes black and then comes back on. Once i scan my finger into the phone it unlocks and works, although sometimes and I am left with just my background photo for a further 20 seconds before the phone will start working.
    When plugging the phone into charge it will freeze up lock itself and become unresponsive for several seconds before working again.
    Phone will also become unresponsive when existing some applications.
    And today the the phone will no recognise my micro SD card (may be unrelated to update)
    My Dad is also having similar problems with his Note 4

    Anyone else having any similar problems since the 5.1.1 update?
    10-02-2015 10:00 AM
  2. Kage87Z's Avatar
    I understand that clearing the cache in recovery might be helpful. I do it after every update and it's been fine.
    10-02-2015 11:40 AM
  3. Alex Wetzel's Avatar
    I understand that clearing the cache in recovery might be helpful. I do it after every update and it's been fine.
    Is your dad's note 4 on the same version as yours?

    Posted from the one and only Note 4
    10-02-2015 03:34 PM
  4. H3aTeRzz's Avatar
    Disable FingerPrint Scan (Use Pattern or Password) This should fix your issues. Then wait for update from Carrier that will fix the known issue on 5.1.1 with fingerprint scanner.

    Good Luck!
    nahoku likes this.
    10-02-2015 03:37 PM
  5. MarLa Salagantin's Avatar
    Hi there do you have any idea when is the update for 5.1.1 in Philippines..Mine is the latest version 5.0.1
    Frozen Corpse likes this.
    10-02-2015 09:53 PM
  6. H3aTeRzz's Avatar
    Hi there do you have any idea when is the update for 5.1.1 in Philippines..Mine is the latest version 5.0.1
    Do you have the: note 4 910C

    There is a post in the forums below, that said this...:Philippines
    Just updated my note 4 910C. No issues so far"

    https://www.androidpit.com/galaxy-note-4-android-update
    10-03-2015 01:41 AM
  7. MarLa Salagantin's Avatar
    Mine is 5.1.1 update.. and I can quick charge anymore how come ?
    10-10-2015 09:52 PM
  8. MarLa Salagantin's Avatar
    how to clear the cache ? have you heard of the issues of not fast charging ? I got this problem. i hope you can help me ?
    10-10-2015 09:53 PM
  9. MarLa Salagantin's Avatar
    Hi there ! Im glad im in 5.1 version recently and now I am facing this issues, I can't fast charge anymore.. I never had problem with my 5.0.1.. have you heard that issues? I am so worried now
    10-10-2015 09:55 PM
  10. H3aTeRzz's Avatar
    Hi there ! Im glad im in 5.1 version recently and now I am facing this issues, I can't fast charge anymore.. I never had problem with my 5.0.1.. have you heard that issues? I am so worried now
    My suggestion....do a factory reset of the phone. Nobody wants to do it, but sometimes, after large updates...problems occur, that can only be fixed by a factory reset. Sorry, but I think that's your only logical choice. Other than going into recover mode, and clearing cache partition to see if that helps.
    10-10-2015 10:02 PM
  11. cheema_amrit's Avatar
    HI,

    In order to clear the cache:
    1. Turn off your phone.
    2. Hold the volume up key + home key + power key at the same time.
    3. Use the volume keys to select wipe cache partition and press power key to select the option.
    4. Reboot
    This should resolve most of the issues.

    But I would suggest that you backup all your data and factory reset your phone by pressing the power, volume up and home keys.
    That should resolve all the issues.
    Let me know if you have any questions.

    Posted via the Galaxy Note 4 5.1.1
    fragologist likes this.
    10-10-2015 10:08 PM
  12. MarLa Salagantin's Avatar
    where is recover mode ? how to find it ?
    10-10-2015 10:18 PM
  13. H3aTeRzz's Avatar
    where is recover mode ? how to find it ?
    1. Turn off your phone.
    2. Hold the volume up key + home key + power key at the same time.
    3. Use the volume keys to select wipe cache partition and press power key to select the option.
    4. Reboot

    10-11-2015 02:30 AM
  14. David Askew's Avatar
    I had a lot of issues after going to 5.0.1, was told to factory reset and if that wouldn't work, they'd send me a new phone.
    I started to uninstall numerous app updates done after the switch and that cleared it up.
    Doing a reset is almost as bad as losing your phone,,,,

    Posted via the Android Central App
    10-11-2015 12:04 PM
  15. ezratamina's Avatar
    Having the same problem here.
    10-23-2015 11:12 PM
  16. MrMELTDOWN's Avatar
    Sould you clear the cashe partition before or after installing the 5.1.1 update ?

    Posted via the Android Central App
    10-25-2015 10:18 AM
  17. dedhedAndy's Avatar
    Sould you clear the cashe partition before or after installing the 5.1.1 update ?

    Posted via the Android Central App
    Yes.

    Posted via the Android Central App
    10-25-2015 10:28 AM
  18. MrMELTDOWN's Avatar
    Was that a yes to before installing or after ?

    Posted via the Android Central App
    10-25-2015 05:46 PM
  19. Macklesdaddy's Avatar
    After

    Posted via the Android Central App
    10-25-2015 06:07 PM
  20. Kegman's Avatar
    Sould you clear the cashe partition before or after installing the 5.1.1 update ?

    Posted via the Android Central App
    YES, to it couldn't hurt the phone to do both. but most ppl refer to after
    11-03-2015 11:44 PM
  21. Nauman Ali1's Avatar
    Yep. Same problem as DrGoober said, ever since i have updated my Samsung galaxy note 4 to android 5.1.1 it keeps on freezing, while unlocking in my case i also use the finger print and yes it unlocks but sometimes just shows a black screen until i dont press the home key again, while using different applictons usually games (games storage is in my sd card) it would automatically lock it self but then once unlocked again it works completely fine for the rest of the time. Except for the freezing and the locking problem sometimes voice recording, and even in video recording (FHD, and FHD 60ps normal mode NOT slow or fast motion mode) it sometimes just wont have any sound in the videos. this happenes 40% of the time, i record lots or videos. (All of my photos and videos are in the phone memory Not in the sd card). Other than that 60% of the time when i am receiving a call the phone basically just freezes and yes it rings an vibrates and even shows the incoming call on my Samsing Gear S but doesnt not show the incoming call on the phone screen. All these problems have started to occur after the Android 5.1.1 update. Any solutions? plz guys It will be very helpful
    MrMELTDOWN likes this.
    11-04-2015 10:50 AM
  22. mimakos's Avatar
    same problem here .. looking for solutions...
    11-05-2015 04:12 PM
  23. dbgman's Avatar
    Have you tried to turn off smart lock to see if that helps?

    Settings-Security-Trust Agents turn off smart lock
    11-05-2015 06:05 PM
  24. jetsetwilly74's Avatar
    I had the same issue after the 5.1.1 upgrade. A complete wipe and reset failed to fix it. A samsung Vodafone update arrived ota today and it's now fixed.
    n910fxxu1coj3
    11-07-2015 08:04 PM
  25. NeilPatel1999's Avatar
    Hey, I am having the same problem on my Galaxy Note 4 on O2 UK after the 5.1.1 update. It's really bugging me as well because its turned my phone chaotic but I think that it's just the software update that has made all the problems occur. I'm not sure if I should but I'm thinking of flashing it down back to 5.0.1 because I had no problems with that.
    11-24-2015 07:12 PM
32 12

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