11-02-2015 07:02 PM
65 123
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  1. Kjthomas0724's Avatar
    It won't update unless you insert a AT&T sim. It's unlocked, but it will only updates on their network. I bought one of these Note 4 for my wife, and found out the hard way. Much harder because we're not in the US!

    Posted via the Android Central App
    But does it have to an AT&T SIM that's turned on or can it be an old inactive one?

    Posted via the Android Central App
    10-12-2015 11:25 AM
  2. Kelly Kearns's Avatar
    when the size of the update becomes that big..it's no longer a update...
    It is a firmware update not an incremental update.
    10-12-2015 01:36 PM
  3. jfs101's Avatar
    But does it have to an AT&T SIM that's turned on or can it be an old inactive one?

    Posted via the Android Central App
    I have no idea. All I've read is that it needs a AT&T Sim card in the US. Let me know if you find out.
    10-12-2015 03:36 PM
  4. natehoy's Avatar
    I'm sure it's more of an administrator issue, not the update itself. I just checked mine while downloading the update and I only have a choice of PIN or password, no fingerprint.

    Sent from my SM-N920T using Tapatalk
    5.0.1 had Knox 2.3, and MobileIron claimed that they supported the fingerprint reader on Knox 2.4 and above. 5.1.1 has Knox 2.4.1. So I had hoped it would finally work. Alas... no. I have a co-worker with a Note 5 and it worked out of the box for him. I also had it working for a short time once I upgraded to Lollipop, but I did a factory reset and it jiggled some bit or other that blocked it again.
    10-13-2015 08:14 AM
  5. b2d2's Avatar
    Ok, I'm open to being corrected, but I don't think I've seen this in the thread so far. I got the notice on Sunday afternoon that "an update" was being downloaded (I'm on 5.0.1, so I presume that this is 5.1.1). I left the wi-fi for a while, but came back so about midnight, it finished downloading and tried to install but failed about 1% into the install. I figured it was the attempt to do the download in two parts, so it tried again last night: downloaded all in one attempt but still failed about 1% into the install. I'm running the Google Launcher (not TouchWiz). Is this the issue? Surely it's not that dumb... Any other ideas? Is it going to continue to try ad nauseum? TIA!
    10-13-2015 09:25 AM
  6. natehoy's Avatar
    Ok, I'm open to being corrected, but I don't think I've seen this in the thread so far. I got the notice on Sunday afternoon that "an update" was being downloaded (I'm on 5.0.1, so I presume that this is 5.1.1). I left the wi-fi for a while, but came back so about midnight, it finished downloading and tried to install but failed about 1% into the install. I figured it was the attempt to do the download in two parts, so it tried again last night: downloaded all in one attempt but still failed about 1% into the install. I'm running the Google Launcher (not TouchWiz). Is this the issue? Surely it's not that dumb... Any other ideas? Is it going to continue to try ad nauseum? TIA!
    Go into SETTINGS / GENERAL / STORAGE and check to make sure you have plenty of space free. One easy and safe way to free up space is to tap on CACHED DATA and say "YES" to "Clear cached data?" (this will not hurt anything).
    b2d2 likes this.
    10-13-2015 10:19 AM
  7. b2d2's Avatar
    I'll give it a shot tonight, but just a question: any idea how much free space it needs? I currently have just under 7 gb free and clearing the cache should add another 6.5 gb. Does it really need that much room to install?
    10-13-2015 02:35 PM
  8. muadib279's Avatar
    I'll give it a shot tonight, but just a question: any idea how much free space it needs? I currently have just under 7 gb free and clearing the cache should add another 6.5 gb. Does it really need that much room to install?
    I had just over 7GB when I did the upgrade.

    Posted via the Android Central App
    10-13-2015 02:59 PM
  9. william63's Avatar
    Mine came today: Downloading now: 380.28MB/693.22MB 55%
    Android 5.1.1 Lollipop OTA Update Now Available For AT&T Galaxy Note 4, Note Edge, Galaxy S6, S6 Edge
    By Anvinraj Sivanandan on October 13 2015 4:20 AM EDT
    (Won't let me post links because of STUPID "must have 10 posts to post links")
    All done, took less than an hour. Everything seems to be working OK. I'll check for the new stuff and report back later.
    10-13-2015 03:07 PM
  10. Kelly Kearns's Avatar
    I have no idea. All I've read is that it needs a AT&T Sim card in the US. Let me know if you find out.
    Ok I got a new SIM from AT&T today, not activated and I still can't do the update, so I can confirm it will not work with a SIM that isn't active. Best Buy here doesn't have the update, it isn't on Kies or Smart Switch. I'm sending my Note 4 to Samsung to update, on the phone now getting the ticket done.

    Samsung is also going to check to see why it isn't available on Kies, Smart Switch or Best Buy. I can't wait for them to get all that done because my phone keeps trying to connect to the AT&T servers and it freezes my phone up for about 5 minutes.

    Also since you are out of the US, you should check to see if there are any Samsung stores or service centers around. Many of the other countries have Samsung stores and walk in Service centers. They will flash the update for free for you. Also at the mail on center in the US, they will remove the OS and reinstall a fresh copy for free for any Samsung phone, even put of warranty phones. If they will do that at walk in centers or Samsung stores and they have one near you, I would have them do that instead of just flashing the update. Removing the OS and putting the newest one on gives you a complete and clean install and not just an upgrade, which is always the much better thing to do.
    jfs101 likes this.
    10-13-2015 05:20 PM
  11. Kjthomas0724's Avatar
    Ok I got a new SIM from AT&T today, not activated and I still can't do the update, so I can confirm it will not work with a SIM that isn't active. Best Buy here doesn't have the update, it isn't on Kies or Smart Switch. I'm sending my Note 4 to Samsung to update, on the phone now getting the ticket done.

    Samsung is also going to check to see why it isn't available on Kies, Smart Switch or Best Buy. I can't wait for them to get all that done because my phone keeps trying to connect to the AT&T servers and it freezes my phone up for about 5 minutes.

    Also since you are out of the US, you should check to see if there are any Samsung stores or service centers around. Many of the other countries have Samsung stores and walk in Service centers. They will flash the update for free for you. Also at the mail on center in the US, they will remove the OS and reinstall a fresh copy for free for any Samsung phone, even put of warranty phones. If they will do that at walk in centers or Samsung stores and they have one near you, I would have them do that instead of just flashing the update. Removing the OS and putting the newest one on gives you a complete and clean install and not just an upgrade, which is always the much better thing to do.
    I guess I will be checking with my local best buy to see if they have the update yet. That's how I ended up getting the 5.0.1. Just annoying that I have to drive half an hour to spend less than 5 minutes in the store just to get something done I should be able to do Ota. I hate at&t

    Posted via the Android Central App
    10-13-2015 05:44 PM
  12. andrewg13's Avatar
    Go into SETTINGS / GENERAL / STORAGE and check to make sure you have plenty of space free. One easy and safe way to free up space is to tap on CACHED DATA and say "YES" to "Clear cached data?" (this will not hurt anything).
    Thank you for this. I had the same upgrade failing problem and this fixed my issue.

    Sent from my SAMSUNG-SM-N910A using Tapatalk
    10-13-2015 09:03 PM
  13. b2d2's Avatar
    My update finally worked. I removed lots of unused apps and removed the cache so I had over 13GB free when the update ran and it completed successfully in about 20-25 minutes. Many thanks for the help!

    Posted via the Android Central App
    10-14-2015 06:49 AM
  14. jfs101's Avatar
    Also since you are out of the US, you should check to see if there are any Samsung stores or service centers around. Many of the other countries have Samsung stores and walk in Service centers. They will flash the update for free for you. Also at the mail on center in the US, they will remove the OS and reinstall a fresh copy for free for any Samsung phone, even put of warranty phones. If they will do that at walk in centers or Samsung stores and they have one near you, I would have them do that instead of just flashing the update. Removing the OS and putting the newest one on gives you a complete and clean install and not just an upgrade, which is always the much better thing to do.
    Ok, I'll try going to my local Samsung store to see what can be done. Thanks for the advice.
    10-14-2015 01:44 PM
  15. Kjthomas0724's Avatar
    Final got my 5.1.1 uodate today. Had to go to Best buy to get it done though. So frustrating. Haven't done a factory reset yet though. Gonna wait and see how my note acts without doing one first.

    Posted via the Android Central App
    11-02-2015 07:02 PM
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