01-05-2016 12:40 PM
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  1. Bbeelzebub's Avatar
    Let me rephrase, I believe I can use fingerprint for unlock on my encrypted device but I choose not to because biometrics or even face recognition as a method of unlocking are not protected by the 5th amendment and you can be legally ordered to unlock your device if asked to do so. PIN, password, and pattern are 5th amendment protected methods of securing your device.

    Not that I use my phone for any illegal activity or anything. Call me paranoid.

    **Edit** You cannot use fingerprint as your encryption unlock method, at least on my device. You can however use fingerprint as the screen unlock AFTER the device is unencrypted at boot using the encryption password. This is what I'm seeing on mine, yours may be different, I don't know.
    You are correct. Not for the encryption unlock. (I've actually had my phone confiscated by the police and they wanted me to provide them with the unlock code to get into it. I informed them they needed a warrant and they didn't get one, they just wouldn't release my phone. I went online and erased it using Samsung's remote wipe feature.) (Ps- I didn't do anything, I was unfortunately in a now former friends car when he was doing some illegal shady stuff.)
    10-18-2015 07:26 PM
  2. WarnerYoung's Avatar
    And then of course, there are people like me, who cannot get the phone to show any updates at all. I'm still stuck on 4.4.4 KitKat. It's an AT&T Note4 on Cricket Wireless, and the thing just won't show me any updates on wireless, Wi-Fi, or with Kies. I'd love to get as far as "I don't have enough storage to do the update", but I have no idea how to make the phone see that there are updates.
    10-19-2015 10:58 AM
  3. dfhphx's Avatar
    Greetings. I just joined this community so I could learn more about the latest AT&T software update saga. I'm in Arizona, and my Galaxy Note 4 started giving me "update available" notices about a week ago. The process has failed four times, just as others here have described. I tried ignoring the problem but AT&T keeps sending me "update available" notices. Last night my phone tried to update itself. I woke up to the AT&T music and, once again, got the message that the update had failed. This morning I telephoned AT&T and got a tech support person on the phone. She read me an alert from AT&T that basically acknowledged that some Samsung Galaxy Note 4s are not accepting this latest mega update and that AT&T is working with Samsung on a solution. Frustrating to say the least. Making matters worse is that my phone has started acting glitchy since this update process began. Example: I'll punch in a phone number on the keypad and hit the dial button and then nothing happens ... I get left with a blank keypad screen as though I'd never typed anything in. I'm open to suggestions ... BTW, my phone has plenty of space to accommodate the update, I've got a strong wireless signal and I always attempt the update while the phone is plugged in.
    10-19-2015 12:09 PM
  4. natehoy's Avatar
    Since people keep coming in and having problems with the update, it bears repeating.

    ** If you are having trouble with the update applying, you NEED 10-12GB FREE SPACE on your phone for the update to apply **

    You do not need to (and should not) buy any fancy cleaning tools to do the job. They don't do anything you cannot do yourself faster than downloading the app.


    I don't know the exact amount that needs to be free, so I'm using 10GB as my baseline. If it still fails at 10GB, free up to 12-15GB. If it still fails after you have 15GB free, it's factory reset time.


    Go to Options, "General", "Storage". Give it a few minutes to calculate out everything.
    Chances are, "Available Space" shows less than 10GB if you are failing. Click on "Cached Data" and respond "OK" to "Clear Cached Data?"
    Back out of Storage, wait a minute, then go back in.

    If "Available Space" reads over 10GB or so, you should be good.

    If "Available Space" reads under 10GB, tap on "Used Space" and "Applications" and delete any applications that:
    1. Store data on the cloud or only require that you log back in to them if you uninstall/reinstall them.
    2. Have data you don't really care about or games you haven't played in a while and don't anticipate playing again soon.

    If "Available Space" reads over 10GB or so, you should be good.

    If "Available Space" reads under 10GB, tap on "Used Space" and one of the other options ("Pictures, videos", "Audio", or "Downloads") and delete anything you no longer need.
    crusader666 likes this.
    10-20-2015 09:39 AM
  5. WarnerYoung's Avatar
    So does anyone have any idea how to get a phone to "see" that there's an update at all? Mine is still stuck on 4.4.4. The phone says there are no updates available, and Kies also says 4.4.4 is the latest firmware. It's a standard AT&T Note4, although I'm using Cricket Wireless. It's great that Samsung is finally getting the Note 4 to 5.1.1, but it doesn't really help those of us who can't even see the update, let alone try to apply it.
    10-20-2015 10:38 AM
  6. dfhphx's Avatar
    Thanks for the information, Natehoy. While I felt that my phone had plenty of available memory, it did not have quite the 10-12 gigs you recommended. So I went in and cleared out junk and moved music to my SD card. I ended up with much more than 12 gigs. I then attempted the software update and it seems to have installed without any problems. I'm now running 5.1.1.

    I don't live and breathe Android software - I just use the phone. I had 8 gigs of free memory and had no idea that space would be a problem. (Silly me.) What I find amazing is why the software installation doesn't check available space on your phone and then alert you if additional space is required. Isn't that standard for software installations on PCs?

    Thank goodness for forums such as Android Central. This information wasn't available on AT&T's Web site ... at least not where I could find it. Additionally, the AT&T tech I spoke with on the phone yesterday never mentioned available memory as a possible issue.
    10-20-2015 10:51 AM
  7. Big1low's Avatar
    I'm having the same issue....
    10-20-2015 11:04 AM
  8. natehoy's Avatar
    What I find amazing is why the software installation doesn't check available space on your phone and then alert you if additional space is required. Isn't that standard for software installations on PCs?
    You'd like to think it would be standard, but it ain't even on PCs, unless you are using a standard software development tool that builds your autoinstaller for you, then they usually have that figured out. Not always, but usually.

    Actually, it should be brain-dead stupid to have the installer simply clear the software cache, at least, then check for free space if that's not enough, and fail gracefully with an actual informational error message telling you why the install didn't work. But each carrier would have to write that into every installer for every phone variant, or just use the "world phone" and not be able to push bloatware... err... "carefully test updates on their network as a courtesy to their customers".

    Score -1 for fragmentation. When each carrier has to build a custom updater for every phone on their network, and insists on having their own variant of the phones so they can inject their bloatware into the build image, seemingly simple things like "is there enough space to do this?" will get missed.

    Goes unavoidably hand-in-hand with the flexibility/freedom/choices/competition in the Android ecosystem.
    10-20-2015 12:26 PM
  9. Sanjay Ramoutar's Avatar
    And then of course, there are people like me, who cannot get the phone to show any updates at all. I'm still stuck on 4.4.4 KitKat. It's an AT&T Note4 on Cricket Wireless, and the thing just won't show me any updates on wireless, Wi-Fi, or with Kies. I'd love to get as far as "I don't have enough storage to do the update", but I have no idea how to make the phone see that there are updates.
    Keep your phone on Kit Kat, that's how the Note 4 performed the best, well to me at least.

    Posted via the Android Central App
    Andy847 likes this.
    10-20-2015 12:26 PM
  10. WarnerYoung's Avatar
    Keep your phone on Kit Kat, that's how the Note 4 performed the best, well to me at least.

    Posted via the Android Central App
    That's a nice sentiment, but there are some Lollipop features I'd like to use (SD card writing). And that's not counting the fact that there are security updates that might be nice to have. Plus, Marshmallow's permissions feature would be great, but if I can't update to Lollipop, what will happen when the Marshmallow update comes out? Will I still be stuck on 4.4.4?
    10-20-2015 12:30 PM
  11. Sanjay Ramoutar's Avatar
    That's a nice sentiment, but there are some Lollipop features I'd like to use (SD card writing). And that's not counting the fact that there are security updates that might be nice to have. Plus, Marshmallow's permissions feature would be great, but if I can't update to Lollipop, what will happen when the Marshmallow update comes out? Will I still be stuck on 4.4.4?
    I'm not sure about Marshmallow just yet, I'm still on 5.0.1., LoL. The things I really hate about the update was the phone started to lag a lot, especially with the recent apps. Also, I didn't like the fact that I could no longer mute my phone from the locked screen. Another feature that I missed so much from Kit Kat was the icons on the locked screen showing missed what's app messages etc. In that spot on the top left hand corner, my carrier is now displayed. Yes, you can have the full notifications show up on the locked screen, but I don't like that. I prefer everyone not see my private info. This is just my opinion though, you may actually like it.

    Posted via the Android Central App
    10-20-2015 12:44 PM
  12. Bryan Lucas's Avatar
    I had 13GB+ available when I got it to work.

    A week later the update is working great for me. This is the phone I bought 8 months ago. My wife is happy that I am swearing at my phone much less often. If that hadn't improved she was going to make me get an iPhone.

    I think the battery life has been marginally better.

    I won't be upgrading to Marshmallow (when it comes out) until I know it has a good bit of time without major complaints.
    10-20-2015 03:00 PM
  13. Andy847's Avatar
    So does anyone have any idea how to get a phone to "see" that there's an update at all? Mine is still stuck on 4.4.4. The phone says there are no updates available, and Kies also says 4.4.4 is the latest firmware. It's a standard AT&T Note4, although I'm using Cricket Wireless. It's great that Samsung is finally getting the Note 4 to 5.1.1, but it doesn't really help those of us who can't even see the update, let alone try to apply it.
    I believe earlier in the thread someone else who used an AT&T Note 4 on a different Carrier, just brought it to Best Buy and they loaded the update for them there. Maybe try that. I'm considering trying Cricket to save some money or ST and I'm hesitant because of the slow speeds on Cricket. Other than that, AT&T has been good for me so far. Try Best Buy is all I can tell you or like someone else said, put a friend's AT&T Sim Card in and try to update, then put yours back in when done.
    10-20-2015 04:30 PM
  14. Sanjay Ramoutar's Avatar
    I had 13GB+ available when I got it to work.

    A week later the update is working great for me. This is the phone I bought 8 months ago. My wife is happy that I am swearing at my phone much less often. If that hadn't improved she was going to make me get an iPhone.

    I think the battery life has been marginally better.

    I won't be upgrading to Marshmallow (when it comes out) until I know it has a good bit of time without major complaints.
    Ok, I'm glad to hear it's working out for you and that the swearing has decreased, LoL. I'll probably eventually give in, will see how it goes, but honestly, to me, the phone was just perfect on Kit Kat.

    Posted via the Android Central App
    10-20-2015 08:38 PM
  15. Kelly Kearns's Avatar
    BEST BUY!!! ??? screw best buy. I went there. The guy said he has software to install the update that I can't download on my own and he will do the update. Great. He loads the software from his laptop. Then starts the download of the install. The piece of crap best buy store has a really slow wifi and and after an hour we are about 30% through the upgrade. My wife and I go out to lunch and come back. it's at 60%. I complain to the manager and he goes looking for a something and comes back empty handed.

    I am being cheap and don't want to burn through my data plan but realize that this costing us a Sunday so I get my wife's iphone, turn it into a hotspot and stop the upgrade download, connect to the iphone's hot stop and then start it back up and complete the download in 10 minutes. The Note 4 goes through the installation of software phase and then reboots and I am happy. Head out of the store and then before getting in the car I check the version on the phone. 5.0.1..... what the fruck?

    Go back into the store and the guy that was first there helping out is gone to lunch. The next samsung guy says that maybe the rollout for 5.1.1 is not ready for that phone. He checks something on his laptop and says Yes, there is no 5.1.1 for my AT&T Note 4. I have SM-N910A. Is that possible?

    I went to best buy today because twice over the last week the phone wanted to do an update which I assume was the 5.1.1, It failed when it started to get the update. I did not initiate the update so I assume that AT&T was initiating it because they have the update ready. During the last week I've tried clearing cache both with the startup method and through settings. I have 7G free.

    Now I have no idea what is going on but a confirmed distrust of Best Buy and Samsung. The Samsung guys blame Best Buy for the slow wifi speed and they asked me to give their manager some grief because they are tired of dealing with the slow speed too.

    Ugghh. All I was trying to do is get my Note4 to go a little faster. It really seems like it has been getting laggy lately. I like Android but maybe I should go with a clean non Samsung experience. Or go back to Apple.
    It is AT&T, not Samsung or Best Buy.

    AT&T hasn't given Samsung the update after they added the carrier changes to it.
    crusader666 likes this.
    10-21-2015 12:00 PM
  16. mpasadena's Avatar
    For those who have been able to get 5.1.1 installed on AT&T Note 4 and are experiencing higher than usual battery drain, I would suggest 2 things that seems to have worked for me so far today. 1) Wipe Cache Partition from Recovery Booting menu. 2) Removing the "GasBuddy" app from the phone completely, there is some issue with the app keeping the bluetooth connection on all the time and not letting the phone go into deep sleep.

    I was about to do a factory reset on the phone when i tried these 2 options and so far it seems to be working and not draining the battery as fast. In about 6 hours after charging it to a 100% the battery is down to about 83% which in comparison to a few days back is significantly better.
    10-21-2015 02:16 PM
  17. Cavboygt's Avatar
    Me too cricket stuck in 4.4.4 try update and kies no go. Please help

    Posted via the Android Central App
    10-21-2015 06:47 PM
  18. reeper55's Avatar
    I was in Best Buy tonight to have them up date my AT&T Note 4 (on Cricket) from 5.0.1 to 5.1.1 and no luck. The gal hooked it up and it did an "update" however when all was said and done I was still on 5.0.1. GOD DAMN IT!!!!!
    10-21-2015 07:26 PM
  19. dakid2k6's Avatar
    Has anybody had an issue where you unlock the phone and it automatically opens up random apps? Mine is doing it randomly.
    10-22-2015 04:07 PM
  20. krauster's Avatar
    that was my experience too. the best buy person did the update and I ended up with the same version. they said maybe it is not yet available yet for the phone, which doesn't make sense because I went to bb because the messages I was getting from the phone during the week before was that there was an update available. Not sure what happened.
    10-26-2015 12:30 AM
  21. Joseph Pethe's Avatar
    Mine kept saying that there was an error installing after the download also. I had to do a factory reset, then the OTA update worked great.

    Now that said, I am having some other issues. I have the fingerprint lock set, and the screen to lock immediately when the screen times out. Neither of which are working. When I wake up the phone all it asks is to slide on the screen instead of needing the fingerprint (meaning its not locked either)

    Edited:
    I cleared trusted Bluetooth gear and now working great.
    10-26-2015 06:53 PM
  22. Joseph Pethe's Avatar
    My fingerprint lock was not working correctly after the update. I cleared all the trusted Bluetooth devices, and now it works great.
    10-26-2015 07:53 PM
  23. note4malaysian's Avatar
    I've updated my phone to 5.1.1 os. Since then, i got problem with my phone. Always hang and autolock while i'm using it. When it hang, i restart it and everything go back to normal. The next day the same thing happen. Again n again.
    11-08-2015 11:00 PM
  24. note4malaysian's Avatar
    I've updated my phone to OS 5.1.1. since then the phone got problem. It'll hang and autolock by itself when I'm using it. I've to force restart / switch off whenever the problem happened. This will happen at least once a day. Is there any way to solve the problem rather then sell off this phone?
    11-08-2015 11:04 PM
  25. Cavboygt's Avatar
    Note 4 Att to cricket got the update today to 5.0.1. Auto update under att device manager.

    Posted via the Android Central App
    11-19-2015 11:35 PM
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