04-01-2017 06:16 PM
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  1. Ronald Rivera1's Avatar
    My phone keeps restarting. I removed the SD card and still the same. Anyone else having issues? Luckily, I have a warranty still.

    Posted via the Android Central App
    10-11-2015 03:11 PM
  2. Rmedy21's Avatar
    My phone keeps restarting. I removed the SD card and still the same. Anyone else having issues? Luckily, I have a warranty still.

    Posted via the Android Central App
    That happened to me and I had to get a replacement.

    Quote The Note 4 Never More😤
    10-11-2015 03:38 PM
  3. brothamoveson's Avatar
    Restart your phone in safe mode if it doesn't do it anymore then it is more than likely an app that's causing the problem.

    Diggin my Note 5 and Note 4.
    10-11-2015 10:45 PM
  4. Hghlndr's Avatar
    I'm having the same problem though it's with the Note Edge, N4's sister phone. Myself too having the restarts still, after doing all the suggested fixes. Thinking it was probably an App creating the system to reboot as well, I was just down in Mexico for 10 days and since primarily using data cellularly, (still grandfathered on VZ), was using Wi-Fi.
    Noticed I had better battery usage (duh) and NO Reboots! WTH?! None of my apps nor system was changed. Interesting....
    When I came back into the United States earlier this week, was greeted to the one reboot a day, as per the usual before I left. This has me considering that it is not a rogue app that's causing the system to reboot: methinks it is a mix of the system firmware, (5.0.1), Verizon bloatware and of course Samsungs!
    Looking forward to 5.1.1 and maybe just maybe no reboots! Peace

    Posted via the Android Central App
    10-11-2015 11:57 PM
  5. Ronald Rivera1's Avatar
    Restart your phone in safe mode if it doesn't do it anymore then it is more than likely an app that's causing the problem.

    Diggin my Note 5 and Note 4.
    Ill try that. If it doesn't help, i have about 2 weeks left on my one year warranty.

    Posted via the Android Central App
    10-12-2015 12:19 AM
  6. Hghlndr's Avatar
    Back again... phone (note edge) keeps restarting at least once in 36hrs. I seem to have found one anomaly that I CAN duplicate: after toggling on BT to use headset while driving throughout the day, when back and settled in and toggling off BT to conserve battery, then tapping or using phone immediately the afore mentioned action, the phone reboots itself! WTH?! Last night I unpaired all trusted devices and repaired thinking that may clear the problem... nope. Grrrr! Any thoughts?

    Posted via the Android Central App
    10-21-2015 01:48 PM
  7. Ronald Rivera1's Avatar
    Ill try that. If it doesn't help, i have about 2 weeks left on my one year warranty.

    Posted via the Android Central App
    So far no restarting on safe mode. It still lags a little when i hit the screen. This only started happening after the update months ago. Still have free warranty till the end of the month then the extended warranty kicks in. This is frustrating cause i love this phone.
    10-21-2015 03:04 PM
  8. mookiekillsit's Avatar
    Mine just started doing this also. Have also came across a couple separate instances in which if it hits 40some%, it will shut off then after rebooting, say the battery is dead and shut off, then after another reboot say the batters is 19% then shut off, never stays on for more than 5 seconds. Today, at 90some% I took it out to my car, wondered why my bluetooth wasn't on and saw the phone was off for some reason.

    Looking forward to getting rid of this and never going back to a Sammy product.

    I baby the hell out of this thing, keep it nice and clean, have factory reset it twice since getting it in March and it's just not working out. I've owned 3 Samsung phones and all act this way. My fiance's GS5 is the only one I've seen act snappy and normal.... but she's only had it for 4 months.

    My point: It might not just be the apps, it's possibly the phone and probably is.
    10-21-2015 04:02 PM
  9. Ronald Rivera1's Avatar
    Ok, restarted on safe mode. Dont know what else to do but to send it back again.
    10-21-2015 04:08 PM
  10. Ronald Rivera1's Avatar
    Mine just started doing this also. Have also came across a couple separate instances in which if it hits 40some%, it will shut off then after rebooting, say the battery is dead and shut off, then after another reboot say the batters is 19% then shut off, never stays on for more than 5 seconds. Today, at 90some% I took it out to my car, wondered why my bluetooth wasn't on and saw the phone was off for some reason.

    Looking forward to getting rid of this and never going back to a Sammy product.

    I baby the hell out of this thing, keep it nice and clean, have factory reset it twice since getting it in March and it's just not working out. I've owned 3 Samsung phones and all act this way. My fiance's GS5 is the only one I've seen act snappy and normal.... but she's only had it for 4 months.

    My point: It might not just be the apps, it's possibly the phone and probably is.
    I had a S3 and it would restart too. I bought the warranty so this one may end up "breaking " once the year is up. Just hate that i will have to pay a deductible.

    Posted via the Android Central App
    10-21-2015 04:31 PM
  11. mookiekillsit's Avatar
    I had a S3 and it would restart too. I bought the warranty so this one may end up "breaking " once the year is up. Just hate that i will have to pay a deductible.

    Posted via the Android Central App
    I never bought insurance. I felt if I'm getting a premium phone, it should work w/o having to worry about these issues. I understand that bad hardware comes from time to time but my success to fail ratio is extremely lopsided. This was my first of the Note series b/c I do like some things a lot about Sammy but this phone gives me the same headaches as my Galaxies did so it's time to go to real phones like Nexus and Moto X since they work on Verizon. Timely updates and stock or almost stock Android. It's honestly the way to go. My OG Moto X was the best phone I've had except the camera was atrocious. It's still a couple steps behind Sammy now but it's world's better than what it used to be.
    10-21-2015 04:36 PM
  12. eshropshire's Avatar
    My S4 started restarting after a system update. I did a complete factory reset and it cleared up the problem. Now I just budget time to do a reset after an update.

    Sent from my SM-N910V using Tapatalk
    10-21-2015 11:39 PM
  13. Ronald Rivera1's Avatar
    I never bought insurance. I felt if I'm getting a premium phone, it should work w/o having to worry about these issues. I understand that bad hardware comes from time to time but my success to fail ratio is extremely lopsided. This was my first of the Note series b/c I do like some things a lot about Sammy but this phone gives me the same headaches as my Galaxies did so it's time to go to real phones like Nexus and Moto X since they work on Verizon. Timely updates and stock or almost stock Android. It's honestly the way to go. My OG Moto X was the best phone I've had except the camera was atrocious. It's still a couple steps behind Sammy now but it's world's better than what it used to be.
    Yea, may have to switch to different brand phone. Two Samsungs and both broke. It just reset earlier but came up with a kernel panic upload mode errror. I had to remove the battery. Gonna try removing the ext sd card. Heard a bad one can cause problems.

    Posted via the Android Central App
    10-22-2015 01:13 AM
  14. ckkhoo's Avatar
    I had the same problem, factory reset or soft reset doesn't help. It turns out that the power button is faulty, it's shorted from time to time causing it to turn on by itself or keep rebooting itself indefinitely. Here's a link I found to troubleshoot if the power button is faulty. It's pretty detailed and definitely not for the amateur. If you are ready for the challenge go for it.
    10-26-2015 07:31 PM
  15. brothamoveson's Avatar
    Ok, restarted on safe mode. Dont know what else to do but to send it back again.
    Remove all 3rd party apps and reinstall to see if a particular app is causing the problem it's what I did until I found the culprit.

    Diggin my Note 5 and Note 4.
    10-27-2015 01:07 AM
  16. Hghlndr's Avatar
    So just an update within all the reboot madness... I leave BT on always now and no more random reboots! Unbelievable as this sounds, it solved my situation!
    For me, this IS a system/firmware problem with 5.0.1
    Maybe your random reboots are system anomalies as well. Remember your phone behavior when the reboot happens... and see if there's any system atributes being used, then see if you can recreate the behavior. Hopefully you'll be able to stop it. Goods luck

    Posted via the Android Central App
    10-27-2015 03:11 AM
  17. yshishani's Avatar
    My Note Edge started restarting every couple of days, but it started to go in boot loop, it restarts only after 3 seconds of booting and keeps restarting, it goes into something like a boot loop, but when I connect the charger to it it boots normally and does not do the automatic restart anymore. Do you think it is a battery problem or power circuit problem may be?
    The problem is there even when the battery is on 100% charge.
    04-20-2016 01:51 AM
  18. natehoy's Avatar
    My Note Edge started restarting every couple of days, but it started to go in boot loop, it restarts only after 3 seconds of booting and keeps restarting, it goes into something like a boot loop, but when I connect the charger to it it boots normally and does not do the automatic restart anymore. Do you think it is a battery problem or power circuit problem may be?
    The problem is there even when the battery is on 100% charge.
    If hooking it to a charger makes the problem go away, then it could be that you have a failing cell in your battery. That could easily cause the battery voltage to suddenly drop from "fully charged" to "battery nearly dead, shut down now". While it's more typical for this to happen after the battery is partly discharged (usually 50% or less), two bad cells in the same serial circuit could easily make this happen at 100% indicated voltage.

    Intermittent cells usually fail when they are under load, then recover when there is no load. If you have one intermittent cell in a series, the remainder of the cells can usually make up the difference until they are discharged enough that they can no longer do the job. If you have two intermittent cells, the first cell fails, the second is asked to step up to the plate, the excessive load causes it to fail, and then that entire series is running on too few cells to maintain discharge and overall battery voltage drops to critical.

    It may be a phone defect, of course, but a new battery is a cheap way to test the theory out.
    04-20-2016 02:49 PM
  19. samiMammy's Avatar
    hey man, I had the same issue, add to that, I couldn't reboot into safe mod, I kept trying and trying for days and one day, I left the [hone long enough, than I turned it on into recovery, and it finally responded and went into recovery, I wiped the cache and rebooted and it turned on fine.

    I than went and checked all background running apps, apps that keep the phone alert, keeps it from sleeping, screen wake, cpu running.
    thankfully in android 6.0 you get to play around with permissions, so I changed lots of the phone stressful permissions and I cleared all junk data by using an app of your choice, there are many apps that cleans your phone from junk and stuff. than I restarted my phone and did the same process again, now I discharged my phone for a full day, than I charged it and kept it off for several hours, than I turned on.

    do this and it will make a difference, or a factory reset and a battery health test would also do the trick.

    just make sure you keep your phone healthy at all times by checking every app and its permissions.

    cheers
    04-25-2016 08:07 AM
  20. artsaves's Avatar
    My Note Edge started restarting every couple of days, but it started to go in boot loop, it restarts only after 3 seconds of booting and keeps restarting, it goes into something like a boot loop, but when I connect the charger to it it boots normally and does not do the automatic restart anymore. Do you think it is a battery problem or power circuit problem may be?
    The problem is there even when the battery is on 100% charge.
    I had the same problem. I bought a new battery and everything works great now. It's been almost two weeks with no issues. Good Luck.
    05-03-2016 09:19 AM
  21. doohsun's Avatar
    Mine is doing it every so often so I'm pretty much ready to do a factory wipe once Marshmallow is available.
    05-03-2016 01:52 PM
  22. Jeffry-note4's Avatar
    Hi,
    My note 4 was doing this like crazy ever since the upgrade to Marshmellow. I made a change 3 days ago and all of the reboot stopped. I turned off the network smart switch. My guess is everyone it tried to stabilize my connection and it had to switch modes, some required a reboot. It just did not tell me and did I it itself.

    Hoping this is the real thing, cause I was thinking of switching away from it.

    Jeff





    My phone keeps restarting. I removed the SD card and still the same. Anyone else having issues? Luckily, I have a warranty still.

    Posted via the Android Central App
    05-07-2016 09:08 PM
  23. mrwizardusa's Avatar
    My problem started out with an occasional random reboot every couple of days. I also had been noticing that my battery would no longer hold a charge for the whole day with normal usage. I would have to plug it in everyday about 5. Then one afternoon it just started continuously rebooting for about 5 minutes and then booted normally. I'm not exactly sure where the battery percentage was at, but I would guess it should have been somewhere about 60%. Everything seemed okay for a couple of days and then BAM! at about 60% it started continuously rebooting. Sometimes it would make it to the Version screen other times it would only get to the colored Samsung logo. After doing lots of reading, taking out the batter, holding the power button, removing SD card, removing SIM card and every other trick I could find, nothing worked. I found a couple of articles talking about the battery. I plugged in the phone and it showed 19%. So I let it charge to 80% and tried to power on again. Same results ... continuous reboots. NOTE: I was not able to boot into safe mode either, it just wouldn't boot that far. Finally I let it charge to 100%, left it plugged in and powered on. SUCCESS! Unplugged, powered off, inserted SIM card and SD card. Tried to power on and BAM! continuous reboots. Plugged back in and powered up fine. Phone is working while unplugged, but I'm not sure for how long. I'm ordering a new battery today and will update everyone with the results.
    05-31-2016 09:29 AM
  24. fguizar's Avatar
    My phone was restarting one or twice a day even if the battery still said it had 60% charge, tried everything on mine including a hard reset. Then it starting looping and would not get past the samsung screen... sent it to Samsung, they said it was the bluetooth and wanted to charge me $80. Fortunately, I forgot about and they ended up sending it back to me same as before. Even more fortunately, I had ordered a battery from Samsung which took forever to arrive. When it finally arrived, pop it in and sure enough all is well with the phone. I would have spent $80 for nothing. I think the analysis of batteries, cells, and leves up above is correct. If it starts turning off, get yourself a new battery. Forget all the rest.
    06-01-2016 01:52 AM
  25. reem nijem's Avatar
    My problem started out with an occasional random reboot every couple of days. I also had been noticing that my battery would no longer hold a charge for the whole day with normal usage. I would have to plug it in everyday about 5. Then one afternoon it just started continuously rebooting for about 5 minutes and then booted normally. I'm not exactly sure where the battery percentage was at, but I would guess it should have been somewhere about 60%. Everything seemed okay for a couple of days and then BAM! at about 60% it started continuously rebooting. Sometimes it would make it to the Version screen other times it would only get to the colored Samsung logo. After doing lots of reading, taking out the batter, holding the power button, removing SD card, removing SIM card and every other trick I could find, nothing worked. I found a couple of articles talking about the battery. I plugged in the phone and it showed 19%. So I let it charge to 80% and tried to power on again. Same results ... continuous reboots. NOTE: I was not able to boot into safe mode either, it just wouldn't boot that far. Finally I let it charge to 100%, left it plugged in and powered on. SUCCESS! Unplugged, powered off, inserted SIM card and SD card. Tried to power on and BAM! continuous reboots. Plugged back in and powered up fine. Phone is working while unplugged, but I'm not sure for how long. I'm ordering a new battery today and will update everyone with the results.
    Did that work? I have the same problem with note edge
    06-12-2016 10:26 AM
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