My Sprint Note 4 (running 5.1.1) has been working without issue for the past year, but a strange power/battery/something issue happened yesterday and today.
Both days, around the same time (between 5:00-6:00pm) my phone has decided that it no longer has a charge and shuts off. Yesterday, the phone went from roughly 35% > 10%, which alerted me of low charge > 0% and shutting off within around 30 seconds. When I plugged in the device, it wasn't charging and didn't indicate that it was plugged in. I took the battery out > put it back in > plugged it in and it started charging, but registered that it had a 34% charge.
Today, when I got home I checked my emails, which showed a charge of around 37%. Once I opened the first email (in the MS Outlook app), the phone started it's shut down process. Once I powered it back on, it showed 0% charge. I plugged it in and it started charging normal (from 0% this time), no need to remove the battery.
I haven't installed any new apps, and keep the ones that I have installed updated. I'm not sure if it's the battery itself that's failing or another issue. I usually let the phone drain down in to the 10%-20% range before plugging it in to charge, which has never been a problem before.
Attached is the screenshot from the battery meter settings. Any ideas / thoughts / suggestions would be greatly appreciated!
Both days, around the same time (between 5:00-6:00pm) my phone has decided that it no longer has a charge and shuts off. Yesterday, the phone went from roughly 35% > 10%, which alerted me of low charge > 0% and shutting off within around 30 seconds. When I plugged in the device, it wasn't charging and didn't indicate that it was plugged in. I took the battery out > put it back in > plugged it in and it started charging, but registered that it had a 34% charge.
Today, when I got home I checked my emails, which showed a charge of around 37%. Once I opened the first email (in the MS Outlook app), the phone started it's shut down process. Once I powered it back on, it showed 0% charge. I plugged it in and it started charging normal (from 0% this time), no need to remove the battery.
I haven't installed any new apps, and keep the ones that I have installed updated. I'm not sure if it's the battery itself that's failing or another issue. I usually let the phone drain down in to the 10%-20% range before plugging it in to charge, which has never been a problem before.
Attached is the screenshot from the battery meter settings. Any ideas / thoughts / suggestions would be greatly appreciated!