1. AC Question's Avatar
    I have a Samsung note 4. my fingerprint unlock is not working. I have forgotten my back up password. how do I unlock it?
    11-26-2015 04:30 AM
  2. belodion's Avatar
    You could try doing it via Android Device Manager on a PC or laptop.
    11-26-2015 06:01 AM
  3. AlphaTango414's Avatar
    If you fail too many times at your back up password, it should ask you to sign in with your Google Account to verify its your device. Android Device Manager is your only other good option if you have the service enabled.
    11-26-2015 06:38 AM
  4. DerrianLJ's Avatar
    I wrote a lengthier response, but I may have timed out... In a nutshell, I was in the same boat: my fingerprint scan failed 5 times and I forgot my backup password. I tried the Device Manager approach, but it wouldn't reset the password for a phone that was already locked. I ended up at findmymobile.samsung.com. I found the "Unlock phone" feature, and it worked! The caveat is I think you have to have a Samsung account already for the locked phone. Not sure on that, because I didn't have to create one after I was locked out; I did it a month or so ago (can't remember why exactly, but obviously glad I did now). Otherwise, factory reset I'm afraid. And if you haven't backed up your phone manually or automatically via your cellular service provider's cloud (turned out I had a backup in Verizon's cloud that I could have restored from if I had to), you're out of luck. Hope this helped.
    12-19-2015 01:23 PM

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