1. AC Question's Avatar
    I was using the fingerprint scanner and it locked me out after too many attempts not working properly. I have a passcode and a pin but was never given an option to add a backup password (nor did I have a clue that after too many attempts to log in, I'd be locked out). Google and Samsung Tech Support have been useless saying only a hard reset will do it but I will lose my data & I can't do that. They said any solutions on the net will void my warranty; I'm a lot less concerned with that. I thought all along that my data was backed up both on Google's Cloud and on my SIM, but it's not! Ugh! If someone can help, I'd be very grateful. I'm in NY, NY and can go to someone here if that will solve my problem Thanks & happy holidays to all!
    12-16-2015 10:26 PM
  2. dpham00's Avatar
    Unlock using Samsung find my mobile app
    12-17-2015 12:18 AM

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