1. PBrites's Avatar
    My note 4 randomly shut down and said it was doing a system update but when it turn back on it was on the setup, I finished the setup and everything was gone. Please help!
    Thanks!
    01-16-2016 06:33 PM
  2. Rukbat's Avatar
    It installed the full ROM, not an update. There's nothing you can do to recover the data - it's not there any more. You can complain to your carrier (or Samsung, if the update was directly from them), but this is one reason you should always have everything important (even apps) backed up. (See Backing up an Android Device.)
    01-16-2016 07:04 PM

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