1. Firefighter1234's Avatar
    In order to get it back, I would have to turn off the mobile date then back on.
    I have a Note 4.
    The problem doesn't happen when I choose "wcdma only".
    Only with lte.
    01-31-2016 04:13 AM
  2. Kjthomas0724's Avatar
    Sounds like a service issue

    Posted via the Android Central App
    01-31-2016 12:18 PM
  3. Firefighter1234's Avatar
    So what can I do?
    I already contacted the provider and they said there is no problem from their side.
    01-31-2016 01:06 PM
  4. Rukbat's Avatar
    Contact tech support. If they still say there's no problem on their end, ask to speak to a supervisor. Then elevate it to level 2. Then a level 2 supervisor. Then either network or engineering, their choice. Eventually someone will know why it's happening. (If you don't push, they won't offer.)

    (If this happened after an update, it may be a liability issue, and they'd have to repair or replace your phone, regardless of the state of the warranty.)
    01-31-2016 07:07 PM

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