1. DawnChapman5's Avatar
    Hey guys,

    I have had my note 4 for 8 weeks, and I picked it up today to find a white line down the screen about 1.5cm wide, theres an app that comes from the left and sometimes it's stuck like this before, but this time even after turning the phone off and on, it's not moving at all.

    It's in a ballistic case and has a tempered glass cover on, and it's not moved from my van's seat all day, and hasn't been dropped or gotten wet. I'm pretty miffed as this is a replacement phone out of my contract because there was a charging issue with the contracted one.

    Any help really appreciated, I'm stuck.... on what to do and my husband is going nuts as this cost me £500 cash brand new.
    02-16-2016 10:47 AM
  2. DawnChapman5's Avatar
    This is a screen shot

    Posted via the Android Central App
    Attached Thumbnails White vertical line, left side-img-20160216-wa0001.jpg  
    02-16-2016 10:58 AM
  3. Sasha Kaplan's Avatar
    I don't know the name of it, but this is for easy access to your apps that you choose to put there. It should go away on its own. Try reboot your device

    Posted via the Android Central App
    DawnChapman5 likes this.
    02-16-2016 11:14 AM
  4. Sasha Kaplan's Avatar
    I believe it's called Multiple windows access

    Posted via the Android Central App
    DawnChapman5 likes this.
    02-16-2016 11:15 AM
  5. muzzy996's Avatar
    Sure looks like a bad display panel to me. Does the line stay along that edge regardless of orientation of the device (rotate the device with auto rotation on)? If so....bad panel not a bad app...
    02-16-2016 11:16 AM
  6. DawnChapman5's Avatar
    Yes, there are now purple dots all over the screen to
    02-16-2016 12:32 PM
  7. Sasha Kaplan's Avatar
    Disabled multi window. See what happens

    Posted via the Android Central App
    02-16-2016 12:41 PM
  8. Sasha Kaplan's Avatar
    This is what it supposed to look like

    Posted via the Android Central App
    Attached Thumbnails White vertical line, left side-screenshot_2016-02-16-12-42-12.jpg  
    02-16-2016 12:43 PM
  9. DawnChapman5's Avatar
    After trying everything, I've backed up and am trying a factory reset, if this doesn't work it's goosed and it's something to do with the screen, even though I didn't do anything to it
    02-16-2016 12:50 PM
  10. Sasha Kaplan's Avatar
    Good luck. Let us know if it helps

    Posted via the Android Central App
    02-16-2016 12:53 PM
  11. DawnChapman5's Avatar
    Nope didn't work at all, still there, and so are the new purple bubbles, contacted the original seller and lets see what he suggests also sent it to a friend who fixed the last one... thanks for all the help you've been great.
    02-16-2016 01:07 PM
  12. Sasha Kaplan's Avatar
    Good luck

    Posted via the Android Central App
    DawnChapman5 likes this.
    02-16-2016 01:09 PM

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