1. Theresa6684's Avatar
    My phone needs a master reset ti get rid if avirus how do i reset it
    02-28-2016 01:22 PM
  2. Morty2264's Avatar
    Are you talking about a factory reset (wiping the phone clean, to factory settings)? You should have that option in your "Settings" app.
    02-28-2016 01:40 PM
  3. N4Newbie's Avatar
    Why not tell us more about the problem? It's possible that whatever is wrong can be cleared up without a total loss of data.

    If you really want to hard rest it, follow along starting at about the 1:18 mark:

    02-28-2016 01:40 PM

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