03-11-2016 10:09 AM
29 12
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  1. Eageron's Avatar
    Hello community,

    I'm having massive performance problems on my Note 4 using Android Lollipop Version 5.1.1. I constantly have performance issues and bugs. I have screen freezes, Apps open up very slowly. Does anyone has the same problems?

    Thanks for your answers in advance!
    03-04-2016 06:02 AM
  2. Piotr_Blazewicz's Avatar
    Stock ROM?
    03-04-2016 08:36 AM
  3. Golfdriver97's Avatar
    Have you tried a reboot or a cache clear in recovery?
    03-04-2016 08:45 AM
  4. Eageron's Avatar
    Have you tried a reboot or a cache clear in recovery?
    Yes! I put the device into recovery mode and cleared the system cache but it doesn't really solve the performance problems. Everything is still slow. Is there any way to get in touch with the Android Devs directly? I'm kind of stressed out because there seems to be nobody having the same issues!
    03-04-2016 09:04 AM
  5. Golfdriver97's Avatar
    Yes! I put the device into recovery mode and cleared the system cache but it doesn't really solve the performance problems. Everything is still slow. Is there any way to get in touch with the Android Devs directly? I'm kind of stressed out because there seems to be nobody having the same issues!
    You probably want to contact Samsung. In Settings>about device, is there a feedback option?
    03-04-2016 09:41 AM
  6. Eageron's Avatar
    You probably want to contact Samsung. In Settings>about device, is there a feedback option?
    I can't see a feedback option. I was thinking about contacting a Android support because the problems started after the system update to Android 5.1.1. Since I tried the system recovery and everything I'm starting to think that it might be the device itself that has a problem.
    03-04-2016 09:46 AM
  7. Golfdriver97's Avatar
    thinking about contacting a Android support
    Heads up: If you contact Google, they can only really help if you have a Nexus device. The reason being, that once an OEM makes changes to Android, it technically is their issue. I tried contacting LG about a bug (can't remember specifically, something related to the power button on the lock screen I think) in the G4 and they told me to contact Google. I tried telling them, it's their ROM, their issue. The rep insisted I call Google. Google then confirmed that if it was a Nexus he'd be able to help.
    Eageron likes this.
    03-04-2016 09:54 AM
  8. H3aTeRzz's Avatar
    I can't see a feedback option. I was thinking about contacting a Android support because the problems started after the system update to Android 5.1.1. Since I tried the system recovery and everything I'm starting to think that it might be the device itself that has a problem.
    Did you do a FULL FACTORY reset after install of the 5.1.1? There have been many testimonies, here and other places, that "some" folks have issues after update, if they don't do full reset. I for one had that issue long ago....so, on every major update, I perform a full reset. If you haven't done that, I'd do it before I contacted Samsung.

    EDIT: Sorry, as it looks like you did full recovery.
    Eageron and Golfdriver97 like this.
    03-04-2016 10:00 AM
  9. H3aTeRzz's Avatar
    GolfDriver97,

    Couldn't he use Odin, to flash another copy of 5.1.1? Perhaps his recovery file on his phone is corrupted?
    03-04-2016 10:05 AM
  10. Eageron's Avatar
    Heads up: If you contact Google, they can only really help if you have a Nexus device. The reason being, that once an OEM makes changes to Android, it technically is their issue. I tried contacting LG about a bug (can't remember specifically, something related to the power button on the lock screen I think) in the G4 and they told me to contact Google. I tried telling them, it's their ROM, their issue. The rep insisted I call Google. Google then confirmed that if it was a Nexus he'd be able to help.
    Hehe! I will try to keep it up! I will talk Samsung first and then I will see what they tell me. I will keep you posted about the progress! Thank you very much indeed for all the help you provided!
    03-04-2016 10:06 AM
  11. Eageron's Avatar
    Did you do a FULL FACTORY reset after install of the 5.1.1? There have been many testimonies, here and other places, that "some" folks have issues after update, if they don't do full reset. I for one had that issue long ago....so, on every major update, I perform a full reset. If you haven't done that, I'd do it before I contacted Samsung.

    EDIT: Sorry, as it looks like you did full recovery.
    Hi Heaterz,

    I put my device into recovery mode and followed these steps:

    1. Press Power, Volume Up and Home simultaneously
    2. Wait until the phone vibrates and then release Power and Home
    3. You should now see the recovery screen. Use the volume buttons to move and select Wipe Cache Partition.
    4. Press the Power button to confirm.
    5. Select Reboot System Now and again, hit Power to confirm.

    If this is considered a full recovery I have done it!
    03-04-2016 10:08 AM
  12. Golfdriver97's Avatar
    GolfDriver97,

    Couldn't he use Odin, to flash another copy of 5.1.1? Perhaps his recovery file on his phone is corrupted?
    That could very likely help. If the latest update was bad, etc. I would only suggest reflashing the current version, as going back too far can cause other issues like bricking the device.

    If the OP is near a Best Buy with a Samsung kiosk, they may be able to do it for him. Better to let the pros possibly screw up...hehe.

    OP: if you choose to have the ROM reflashed, back everything up you don't want to lose. As I recall, Odin wipes everything.
    H3aTeRzz likes this.
    03-04-2016 10:13 AM
  13. Golfdriver97's Avatar
    Wipe Cache Partition
    Wipe cache is not the same as a reset. It's a good first step as it's not as intrusive as a reset, though.
    03-04-2016 10:13 AM
  14. H3aTeRzz's Avatar
    Hi Heaterz,

    I put my device into recovery mode and followed these steps:

    1. Press Power, Volume Up and Home simultaneously
    2. Wait until the phone vibrates and then release Power and Home
    3. You should now see the recovery screen. Use the volume buttons to move and select Wipe Cache Partition.
    4. Press the Power button to confirm.
    5. Select Reboot System Now and again, hit Power to confirm.

    If this is considered a full recovery I have done it!
    No sir, that's not, as Golfdriver97 mentioned. I highly recommend, backing up everything (photos, contacts) and doing Factory Reset See Below:

    GOTO:
    Settings
    Backup And Reset
    Factory Data Reset

    I absolutely do this, every time. but that's just me.
    Golfdriver97 and dwane31 like this.
    03-04-2016 10:19 AM
  15. Eageron's Avatar
    Wipe cache is not the same as a reset. It's a good first step as it's not as intrusive as a reset, though.
    No sir, that's not, as Golfdriver97 mentioned. I highly recommend, backing up everything (photos, contacts) and doing Factory Reset See Below:

    GOTO:
    Settings
    Backup And Reset
    Factory Data Reset

    I absolutely do this, every time. but that's just me.
    I will fully backup my device now and do the complete reset! Let's see if this solves my problem! Thank you to both of you!
    H3aTeRzz and Golfdriver97 like this.
    03-04-2016 10:20 AM
  16. H3aTeRzz's Avatar
    Good Luck Sir! Hope it works out!!
    Eageron and Golfdriver97 like this.
    03-04-2016 10:22 AM
  17. Eageron's Avatar
    Hey Golf, hey Heaterz,

    I made a full back up of my device now and made a full reset. I will observe this now for one or two weeks to finally see if this worked. So far it looks pretty good and my Note 4 is working really smooth. Thank you again! =)

    Best
    03-06-2016 04:25 AM
  18. H3aTeRzz's Avatar
    Great News Eageron! Please keep us posted! Have a great day!
    Golfdriver97 likes this.
    03-06-2016 07:11 PM
  19. Golfdriver97's Avatar
    Hey Golf, hey Heaterz,

    I made a full back up of my device now and made a full reset. I will observe this now for one or two weeks to finally see if this worked. So far it looks pretty good and my Note 4 is working really smooth. Thank you again! =)

    Best
    I know its only been about a day, but how has everything been holding up?
    H3aTeRzz likes this.
    03-07-2016 07:18 PM
  20. Eageron's Avatar
    I know its only been about a day, but how has everything been holding up?
    I'm very happy so far! It works pretty solid! But I will keep you posted!
    H3aTeRzz likes this.
    03-08-2016 01:57 AM
  21. ratsttam's Avatar
    I'm very happy so far! It works pretty solid! But I will keep you posted!
    I'm glad that seemed to work for you
    Sometimes some old information gets caught up during an update. This happens with all operating systems when a major update is done. Android, Windows, MacOS, and even iOS sometimes gets messed up during an update.
    Sometimes clearing the Cache is all it takes, other times you just have to bite the bullet and wipe everything out.
    03-09-2016 10:34 PM
  22. Eageron's Avatar
    I'm glad that seemed to work for you
    Sometimes some old information gets caught up during an update. This happens with all operating systems when a major update is done. Android, Windows, MacOS, and even iOS sometimes gets messed up during an update.
    Sometimes clearing the Cache is all it takes, other times you just have to bite the bullet and wipe everything out.
    I hesitated to do it because of the data backups due to high workload! But it was the right way! For me it works great! Thank you guys
    03-10-2016 02:32 AM
  23. Gorn's Avatar
    I am/was having this problem as well. It seemed to have started randomly this past weekend. My Note4 has been a stellar performer. I purged the system cache and it started performing much better; however, I have had two random reboots. Maybe it just had to get those out of its system. If the cache clearing didn't work, I guess I will apply a factory reset.
    03-10-2016 03:16 PM
  24. Golfdriver97's Avatar
    I am/was having this problem as well. It seemed to have started randomly this past weekend. My Note4 has been a stellar performer. I purged the system cache and it started performing much better; however, I have had two random reboots. Maybe it just had to get those out of its system. If the cache clearing didn't work, I guess I will apply a factory reset.
    Let us know how many goes.
    03-10-2016 04:15 PM
  25. ELIXIR49's Avatar
    How exactly does a factory reset work? If I back up and reset will I lose all my messages? From textra, email, etc etc? My lay out, my apps, etc. I also have frostwire, I downloaded music, will I lose that music once it's been factory reset?
    Do I remove micro SD card?
    My battery life has been more than horrible since the 5.1.1 update. I'm always on 3g as well. I'm with Verizon and I should be getting 4g LTE. But I am not.
    I have cleared cache, but never a reset.
    Please help.

    Posted via the Android Central App
    03-10-2016 08:04 PM
29 12

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