[Biga173rd]

Installed the Sprint MM 6.0 update yesterday everything went smooth as soon as the update was finished was dying to try out all of the new features. As I started playing around with the my Note 4 the first thing I notice was my Notification Panel or shade quick icons are gone it's blank. All I have access to is the brightness control and a icon to open all the quick icons and the pencil but like said once again it's blank. I also went into settings tap on the notification panel nothing it's empty and there is no option to enable the quick icons to appear not even if you tap Active buttons nothing happens. Please tell if me there is a fix for this bug. I'll post screens today stuck at work.

[Biga173rd]

Here are some screen shots.

[Biga173rd]

Blank Page no quick icons

[Biga173rd]

Has anyone having this issue on the new MM update?

[nahoku]

Sheesh! I feel so sorry for people having to deal with this kind of issue!

The only things I can think of is maybe start your phone in Safe Mode and hope it kicks in the notification panel. Secondly, you might get into Recovery mode and wipe the cache partition. Thirdly, and not something anyone likes to do, is a factory reset in recovery. Be sure to back up ALL data before doing the factory reset.

Hope you get it going!

[al3azim]

Very odd problem. Maybe try wiping cache and rebooting to see if it fixes the problem. If not, you might have to do a factory reset and start all over.

[Biga173rd]

Thanks guys I did try those options already. I'll try one more time if no success I'll back up all my data on my SD card and unfortunately do a factory reset. Thanks for the help and appreciate the response.

[kirksucks]

Factory reset is pretty much part of my major update process. Recommended anyway.

Posted via the Android Central App

[Grovzy1080]

If you have a PC you can use Smart Switch to easily back up&restore everything.

Posted via the Android Central App

[Biga173rd]

Thanks appreciate all the input. I have a 128GB SD card I'll back up all of my files and do a factory reset.

Posted via the Android Central App

[Biga173rd]

☺️

Posted via the Android Central App

[al3azim]

Installed the Sprint MM 6.0 update yesterday everything went smooth as soon as the update was finished was dying to try out all of the new features. As I started playing around with the my Note 4 the first thing I notice was my Notification Panel or shade quick icons are gone it's blank. All I have access to is the brightness control and a icon to open all the quick icons and the pencil but like said once again it's blank. I also went into settings tap on the notification panel nothing it's empty and there is no option to enable the quick icons to appear not even if you tap Active buttons nothing happens. Please tell if me there is a fix for this bug. I'll post screens today stuck at work.

This happened to me last night even though I had the update for a few days and no issues. Not sure what caused it really or why it happened and the only way to fix it was a hard reset. It is unfortunate but hopefully this is not a big within the update.

[Biga173rd]

Oh wow let me know if the hard reset fixed it.

[orcinusblackfish]

I ran the update on my Note 4 and my wife's yesterday. Mine is not showing the notification panel the sames as yours. Her phone is fine. I guess I'll have to try a reset also. Let me know if yours works. Thanks for posting the issue!

[al3azim]

Oh wow let me know if the hard reset fixed it.

Yes Hard reset fixed it and it is working now. Hopefully this is not a recurring bug

[orcinusblackfish]

Oh, and one other issue I've found...they S note shortcuts no longer appear when the S pen is removed. The new menu is nowhere to be found.

[orcinusblackfish]

Thanks for the update on your phone fix!

[Biga173rd]

@orcinusblackfish Wow I'm glad i'm not the only one that sucks to hear that. I'm waiting for my micro sd card to arrive so I can back up all of my data before doing a factory reset. Let me know if you guys did the same. Believe me I have read every forum and uninstalled a bunch of apps,clear the partition cache,pull the battery,restarted the phone nothing there is no answer for this bug other then to hard reset the phone.

[Biga173rd]

Yes Hard reset fixed it and it is working now. Hopefully this is not a recurring bug

That's great glad that fixed it. And your phone should run smoother.

[orcinusblackfish]

What backup tool do you recommend? I am not rooted so titanium is out. Also, I tried to install my backup and it gives an error and won't install. Any other options out there for a full backup to the SD card? Thx!

[Biga173rd]

What backup tool do you recommend? I am not rooted so titanium is out. Also, I tried to install my backup and it gives an error and won't install. Any other options out there for a full backup to the SD card? Thx!

I back up all of my photos on my SD Card and everything else is sync to my google and Samsung account. So everything else will reinstall when I sign on to my accounts once my phone has been reset to factory settings.

[al3azim]

I back up all of my photos on my SD Card and everything else is sync to my google and Samsung account. So everything else will reinstall when I sign on to my accounts once my phone has been reset to factory settings.

That is basically what I did. Backed up all the files and folders I needed to my PC then once the phone restarted, it downloaded my apps and settings from the Google backup and then I moved my files and folders back. Also had done a Samsung backup for text messages and call logs and those were restored as well.

[Biga173rd]

That is basically what I did. Backed up all the files and folders I needed to my PC then once the phone restarted, it downloaded my apps and settings from the Google backup and then I moved my files and folders back. Also had done a Samsung backup for text messages and call logs and those were restored as well.

Just did the factory reset last night everything is back to normal I got all my stuff back including bookmarks. The only thing missing is minor tweaks like Wifi passwords, and minor system settings I had set up but other then that everything is back to normal. What a headache lol

[wess580]

I found a fix for it without a hard reset

[wess580]

After pulling down the notification panel click the 3 squares in the corner then the edit button and then reset .....brings them right back ....let me know if this help it worked for me.