1. MrsT15's Avatar
    I updated my Samsung note 4 two days ago to the new 6.0 android update and the first bug I noticed was every time I got a text message it would say unfortunately messages is not working, and then close. I would still get the message, but it was annoying. Now today, it is happening with my clock! So when my alarm goes off, it will chime a few times and that error message will come up and my alarm stops. I'm concerned because I use my alarm as my only alarm clock, so I really need this to work!
    Can anyone help me??

    Posted via the Android Central App
    03-27-2016 08:44 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Try wiping the cache partition, which won't erase any personal data, and can be helpful after a major system update: https://support.t-mobile.com/docs/DOC-14686
    03-27-2016 05:15 PM
  3. MrsT15's Avatar
    Ok, I just did it. I hope that fixes it all! Thank you so much!!!

    Posted via the Android Central App
    B. Diddy likes this.
    03-27-2016 05:41 PM
  4. MrsT15's Avatar
    It didn't work I'm still getting the error message. Is there anything else I can do?

    Posted via the Android Central App
    03-28-2016 05:17 AM
  5. B. Diddy's Avatar
    The next step is to see if the problem persists in Safe Mode, which disables all 3rd party apps that you installed. This can tell you if the problem is due to one of those apps, or if it's due to the firmware (i.e., the system). Galaxy Note 4 Safe Mode: What you need to know | Android Central

    If the problem goes away in Safe Mode, then the tedious part is booting back into normal mode and uninstalling apps one by one until you find the culprit.
    03-28-2016 11:29 AM

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