1. Primo Myth's Avatar
    My battery was not working well. Therefore I try to factory reset and see if its software problem. And now the phone does not working after factory reset. The screen stuck at T-mobile. I try to restart my phone. However screen still stuck at T-mobile. I search at Google but cannot find any answer that can solve my problem.
    04-04-2016 12:50 PM
  2. sinfoman's Avatar
    Have you tried FR again, but from the hardware interface? Try
    1) Power off (press and hold or remove battery if necessary)
    2) Press and hold (simultaneously): Down Volume, Home Key and Power (blue writing should appear top left corner, otherwise try again)
    3) Select Factory Reset from this menu using volume up/down to navigate and power button to select.

    Let me know if that works.
    04-04-2016 01:30 PM
  3. kartman_21's Avatar
    Otherwise use kies to restore to latest t-mobile firmware, be aware you lose both with factory reset as kies your settings.
    04-04-2016 02:48 PM
  4. Primo Myth's Avatar
    Have you tried FR again, but from the hardware interface? Try
    1) Power off (press and hold or remove battery if necessary)
    2) Press and hold (simultaneously): Down Volume, Home Key and Power (blue writing should appear top left corner, otherwise try again)
    3) Select Factory Reset from this menu using volume up/down to navigate and power button to select.

    Let me know if that works.

    There are two option.
    1. volume up ; continue
    2. volume down; restart
    After I press volume up the screen shows downloading mode.
    This Note 4 I got from my friend. Is there any wrong with system?
    04-04-2016 04:12 PM
  5. Primo Myth's Avatar
    Otherwise use kies to restore to latest t-mobile firmware, be aware you lose both with factory reset as kies your settings.
    How to use kies?
    04-04-2016 04:14 PM

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