1. Derek Ross1's Avatar
    Hi - on the podcast Jerry said try the forums if you're having problems so that's what I'm doing.
    I've got a Note 4 on Vodafone in the UK. A couple of weeks ago I got an OTA update which I think was the March security patch. After installing the phone was stopping and restarting and locking up requiring a battery pull. After a day or two it started going all the way back to some sort of boot screen and doing nothing.
    Took it to vodafone - went for repair and came back saying fixed and software updated.
    It is still very unstable - restarting 5 or 6 times a day, very slow when first unlocked and I've had to pull the battery a couple of times as it's frozen up.
    Before going back to the shop I wondered if there was any advice from people who might know more about this than they do.

    It's just over a year old. Good condition. Model no. SM-N910F. 5.1.1, security patch level 1st March 16.
    Never been rooted or anything, all updates have been applied pretty much immediately as they've been released.

    Any help appreciated. Thanks.
    04-07-2016 06:05 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Try wiping the cache partition: https://support.t-mobile.com/docs/DOC-14686
    nahoku, huntnyc and H3aTeRzz like this.
    04-07-2016 03:36 PM
  3. nahoku's Avatar
    You could also start your phone in Safe Mode to see if an app is causing the issue. Sometimes apps are incompatible with updates.
    B. Diddy, huntnyc and H3aTeRzz like this.
    04-07-2016 05:03 PM

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