1. isabel95's Avatar
    It is now level with the screen.

    Is it a big deal to fix it?
    04-23-2016 07:28 PM
  2. nahoku's Avatar
    Weird! Is it still working? To repair it to how it used to be requires the screen to be pulled. Yes, I would consider it a "big deal to fix".
    04-23-2016 07:49 PM
  3. isabel95's Avatar
    Thank you for your reply - yes, it is is still working.
    nahoku likes this.
    04-23-2016 07:56 PM
  4. nahoku's Avatar
    If it's still under warranty, you should contact Samsung or whoever you bought it from. Even if it's not under warranty, Samsung might be able to fix it for you, hopefully for free, if there's no damage on the phone. However, they could also say you pushed it too hard and reject it for that. Still, contact somebody to see if you can get it repaired for free. If not, then you'll have to pay a repair shop, or do it yourself (not an easy thing).

    EDIT... on the other hand, you might be able to fix it without taking off the screen, providing you don't need to touch the charging port connectors. Watch this video (time: 3.26 min) and you can see you can access the Home button area through the back of the phone. It'll still take some work, and care, but it might be doable for you. Be careful in there or you might make matters worse.

    04-23-2016 09:18 PM
  5. isabel95's Avatar
    Thank you for your feedback.
    I think I'll just wait till it doesn't work any more. It's not under warranty.
    nahoku likes this.
    04-24-2016 06:56 AM
  6. braxtoq's Avatar
    Find a UbreakIfix store, the can fix it and they give you a 90 day warranty
    04-25-2016 06:39 PM
  7. isabel95's Avatar
    Thank for the suggestion.
    04-25-2016 06:47 PM
  8. Karlzweb's Avatar
    Does the fingerprint reader work also?

    Posted via the Android Central App
    04-25-2016 10:25 PM
  9. isabel95's Avatar
    I don't use the fingerprint reader.
    04-26-2016 01:32 AM
  10. LegalAmerican's Avatar
    Does the fingerprint reader work also?

    Posted via the Android Central App
    The fingerprint reader on the Note 4 hasn't worked from day 1. It's awful whether the home button has "dropped" or not.
    04-27-2016 10:21 AM
  11. nahoku's Avatar
    The fingerprint reader on the Note 4 hasn't worked from day 1. It's awful whether the home button has "dropped" or not.
    Mine works perfectly fine. A lot has to do with how you register your prints.
    04-27-2016 06:03 PM
  12. jhill110's Avatar
    Well, you don't use the scanner... Go to EBay and get a "home button sticker" for it . They come in various materials. I've been using one for a year or so... Raises the level nicely.
    04-28-2016 08:07 AM
  13. LegalAmerican's Avatar
    Mine works perfectly fine. A lot has to do with how you register your prints.
    We probably have different definitions for "works perfectly fine". Most of the conversations about the scanner I've seen on here, the people who praise it eventually admit that it takes many attempts before it works. If yours works perfectly every single time, or even 90% of the time, that is awesome for you. The problem is, plenty of people don't have that luck. I've registered my fingerprints plenty of times to see if I can have better luck. If I've done it wrong each time, then the scanner may not be the problem, it's the registration process.
    04-28-2016 04:00 PM
  14. nahoku's Avatar
    We probably have different definitions for "works perfectly fine"
    Yes, perhaps we do.

    There isn't a phone in the world that has 100% success rate with scanning your fingerprint. Even when the Note 5 came out, there were people complaining. There still are. My phone will unlock, I would say, 95% of the time, first try. A lot also depends on the Home button being clean as well as my fingers. The way I register my fingers is that I do it very lightly at varying angles. Very lightly means barely touching the sensor. I feel that if you don't do this and register with any kind of pressure, then you're going to have to unlock with that same pressure. If you register too heavily, then perhaps the prints distort and if you don't unlock with the same distortion, then the phone won't unlock. Try registering very lightly, then unlock with the same light pressure. Also, if you have a case on the phone, you have to register when the case is on. If you register outside the case and then put the phone in the case, the angle your finger hits the scanner may change and the phone may have a hard time unlocking.

    Here's a very boring video I just created of how my phone unlocks for me. Note that there are 25 attempts total and I stopped on the 25 (fail). Before the 25 attempt (fail), the phone failed to unlock 1 time out of 24 attempts (on the 8th attempt)... this is a success rate of 96%. I didn't plan this and there's no way to fake it either. I also didn't count the attempts while I was doing this, so I had no idea what the percentage would turn out to be. One thing to note is that the phone isn't even in the position I normally hold the phone at... there's a camera I had to reach around to make the video. And yes, it was uncomfortable!

    Yes, many people grumble about the scanner, and when I say I don't have a problem with it, they are highly skeptical. But I really don't have any problems with it... I also don't expect it to work 100%... thus, the scanner works perfectly fine for me!





    Sorry for the boring vid, but there's only so much you can do to demonstrate unlocking a phone. By the way, the other video on my channel is about how I see minimal lag from camera to gallery. Many people grumble about camera to gallery lag being excessive. I don't see it.
    04-28-2016 06:03 PM
  15. isabel95's Avatar
    Must make a correction to this post! I reported a problem where it didn't exist!
    I think I was confusing the raised position of the home button on my Samsung Tab S2 with the home button on my Note 4.

    Just had a look at my husband's Samsung S6 and his button is level with the rest of the screen, as is my Note 4's button - I suspect it was never any higher! It's perfectly normal!!!
    06-08-2016 08:29 PM
  16. AXEL314's Avatar
    Must make a correction to this post! I reported a problem where it didn't exist!
    I think I was confusing the raised position of the home button on my Samsung Tab S2 with the home button on my Note 4.

    Just had a look at my husband's Samsung S6 and his button is level with the rest of the screen, as is my Note 4's button - I suspect it was never any higher! It's perfectly normal!!!
    The button on the Note 4 isn't flushed with the front glass, though. It is slightly raised.

    Note 4 910C 6.0.1 | Good Lock UI | Android Central App
    06-08-2016 09:30 PM
  17. nahoku's Avatar
    Must make a correction to this post! I reported a problem where it didn't exist!
    I think I was confusing the raised position of the home button on my Samsung Tab S2 with the home button on my Note 4.

    Just had a look at my husband's Samsung S6 and his button is level with the rest of the screen, as is my Note 4's button - I suspect it was never any higher! It's perfectly normal!!!
    That's great! I'm glad it was never broken (dropped). You must be very happy!
    06-08-2016 09:33 PM
  18. isabel95's Avatar
    VERY slightly raised...just ran my finger over it carefully, taking into account that I have a glass protector over the screen - the best protector I've ever had on a phone - the non-glass-one Verizon initially installed seemed to invite fingerprints. This glass one stays very clean and print free.
    06-08-2016 09:53 PM
  19. nahoku's Avatar
    Yes, very slightly raised is the norm.
    06-09-2016 07:38 PM

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