1. AC Question's Avatar
    It is a tmobile note 4 and I have heard that as it is running 5.1.1 it can`t be reset to factory.
    05-04-2016 11:01 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! I've never heard of that. Are you unable to do a factory reset from the Settings>Backup & Reset menu? Or by using the hardware buttons? https://support.t-mobile.com/docs/DOC-14678
    05-04-2016 11:35 AM

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