1. pascaldemo's Avatar
    Since the recent Marshmallow update my contact images are not showing up when I receive an incoming phone call. All my contact images are present in my contacts. I've re-sinked also!

    Any suggestions would be appreciated.

    Thanks in advance!
    06-03-2016 02:51 PM
  2. AvaMichele's Avatar
    I noticed the same problem.
    06-03-2016 02:56 PM
  3. B. Diddy's Avatar
    Merged duplicate threads.

    When someone in your Contacts calls you, does the phone at least recognize that person and show the name? Or is it just the phone number, or Unknown/Private Number?
    06-04-2016 03:53 PM
  4. pascaldemo's Avatar
    It shows the number but not the callers image.
    06-04-2016 03:54 PM
  5. B. Diddy's Avatar
    Try wiping the cache partition: https://support.t-mobile.com/docs/DOC-14686
    06-04-2016 04:12 PM
  6. pascaldemo's Avatar
    Thanks! I'll let you know if it fixed the issue.
    06-04-2016 08:40 PM
  7. braxtoq's Avatar
    I'm having the same issues!
    06-04-2016 11:09 PM
  8. pascaldemo's Avatar
    Sorry, didn't work! Thanks for the suggestion though.
    Anyone else have a suggestion or two?
    06-05-2016 03:20 PM
  9. fatyank's Avatar
    I'm having same issue even after update and factory reset. It only seems to effect contacts I have marked as favorites. The contact photo is there when I pull up contact but disappears when I call them or vice versa. My phone is synced with Google contacts which syncs with my Note Pro Tab. Contacts have photos on my tab also.
    Today I edited two contacts. I deleted the favorites label from them. When I got a call from them today, the generic silhouette popped up on caller ID along with their phone number.

    The Fatyank
    06-06-2016 05:46 PM
  10. wjeffries's Avatar
    I'm having the same issue. I was going to try the factory reset, but I think I'll hold off if it didn't work for you.
    06-06-2016 07:12 PM
  11. braxtoq's Avatar
    There is a setting in the phone app to show contact details, it shows a picture of the person I am speaking to when the call screen is minimized bit not when maximized
    06-07-2016 11:46 AM
  12. pascaldemo's Avatar
    There is a setting in the phone app to show contact details, it shows a picture of the person I am speaking to when the call screen is minimized bit not when maximized
    Not sure I understand??
    06-07-2016 12:25 PM
  13. fatyank's Avatar
    When I'm on a call, I can minimize the screen and the contact photo appears. It just doesn't show in full screen while on a call.

    The Fatyank
    06-07-2016 03:53 PM
  14. wjeffries's Avatar
    Anyone find a solution for this yet?
    06-10-2016 05:02 PM
  15. srvctec's Avatar
    I have the same issue and just did what I suggest below. Won't know if it worked until a favorite calls me.

    What I would try is go into the contacts list and edit the photo of each one of your favorites by tapping on it in edit mode and then select the same photo again and tap save. I suspect what is going on is that the path to the photo changed slightly because of the MM update. I had an issue with sounds in some apps and I had to go into the apps and choose the sound again and now all is well.

    Notice the difference before and after the change. Before editing your photos, it shows the contact photo in a small circle with a larger size blurred in the background. After making the edit, it shows the photo (without the small circle) across the entire top of that contact's listing.
    B. Diddy likes this.
    06-11-2016 10:57 AM
  16. fatyank's Avatar
    Good job srvctec. Looks like you nailed it. Thanks 👍👍

    The Fatyank
    srvctec likes this.
    06-11-2016 11:19 AM
  17. SeanInColumbus's Avatar
    Cool that a workaround/fix has been figured out but I have over 500 contacts - no way am I doing the image re-load for 500+ contacts.

    All my contacts reside on an Exchange server so I thought maybe I'd try dumping the email account from my phone and re-adding it - no luck. I think that points to a glitch with Marshmallow's phone and contacts interplay. My wife has a Sprint Note 4 - Marshmallow did not produce this issue on her phone.

    I guess I'll do the workaround/fix for a handful of VIPs and wait for Verizon to fix this. Being Verizon is the slowest updating network in the universe, I won't hold my breath.

    For Pete's sake, as long as it took Verizon to push Marshmallow, they obviously weren't busy doing thorough testing all that time. Something so simple as this - they broke it and didn't even catch it during testing...

    Great job Verizon...
    06-12-2016 12:16 AM
  18. ScubaSnac9's Avatar
    What about all the contacts that have Google+ images that are linked up? Those you cannot edit, if you did not add the photo yourself. I just removed one of my Google contacts photo and now it is not showing up, even after a refresh of Google+. The other problem i have is that all the photos that are linked to my contacts that I personally put up are not even on my phone anymore. Unless something is figured out, I will just have to wait for an update from Verizon.
    06-16-2016 10:13 AM
  19. aradron's Avatar
    Erase the dublicate contact usually from sim and keep the phone contact with image.At least that corrected the problem on my huawei p9 phone
    12-24-2016 06:45 AM

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