1. DP J's Avatar
    I factory reset it, because I didn't want take it anywhere and all my data is in the cloud anyways...

    During the samsung setup I entered my details--I double checked on the accounts.samsung.com that I had the right details--and it loads for a long time with the phrase "Signing in..." and then it says "Processing Failed."

    I've restarted and tried multiple times with the same result.

    Thanks for any and all help. This is my first post so sorry if I've left any important info out.
    06-03-2016 09:21 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Are you having problems logging back into your Google account? If so, turn off 2-step authentication temporarily. (If your Samsung account also has a 2-step authentication option, turn that off temporarily as well.)
    srvctec likes this.
    06-04-2016 12:18 AM

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