1. shanghaichica's Avatar
    m asking this question on behalf of someone who is having software issues with their note 4 (boot loop). They sent it off to Samsung to be repaired and Samsung have said that they will not repair it as it has been rooted as Knox was tripped. The owner of the phone says that they have never rooted the phone. All they have done is flashed the official firmware using Kies. Is it possible for Kies to trip Knox?
    06-17-2016 11:57 AM
  2. anon(632115)'s Avatar
    No Kies won't trip Knox but then again you wouldn't use Kies to flash official firmware unless using emergency firmware recovery. However flashing the wrong firmware will trip Knox, even if it's official
    06-17-2016 12:15 PM