06-20-2016 06:40 AM
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  1. CRoberts88's Avatar
    CRoberts88
    Ever since this update I have been experiencing problems with my note 4 ! First of all it would freeze and restart all the time so I factory reset my phone while in safe mode. Now those problems are quite rare compared to before. But I have another problem now. I'm unable to restart my phone. When I press the power button and then restart it turns off but not back on. I had a software update the other day now I cant update. As it needs to restart my phone. I have to take the battery out for a couple of seconds then replace it to be able to put my phone back on. Any advice would be helpful as I'm out of ideas. Thanks.
    06-19-2016 12:45 PM
  2. CRoberts88's Avatar
    CRoberts88
    Anybody ??
    06-19-2016 02:36 PM
  3. nsandi's Avatar
    nsandi
    Mine doesnt have those problems... and it can be restarted fine...
    06-19-2016 10:21 PM
  4. dabombcra's Avatar
    dabombcra
    Try removing the battery and SD card if you have one. After 30 seconds, put the battery in and Fire up the phone. Once you can verify the phone is operating correctly, turn it off and insert the SD card. Hope this helps
    06-20-2016 02:13 AM
  5. taife32's Avatar
    taife32
    Originally Posted by CRoberts88
    Ever since this update I have been experiencing problems with my note 4 ! First of all it would freeze and restart all the time so I factory reset my phone while in safe mode. Now those problems are quite rare compared to before. But I have another problem now. I'm unable to restart my phone. When I press the power button and then restart it turns off but not back on. I had a software update the other day now I cant update. As it needs to restart my phone. I have to take the battery out for a couple of seconds then replace it to be able to put my phone back on. Any advice would be helpful as I'm out of ideas. Thanks.
    Can you try to re-install using Odin? Download the latest firmware for your specific model from Sammobile and flash it, then wipe cache and see how it behaves.

    Please make sure that your phone is fully charged before you attempt this.
    06-20-2016 06:40 AM
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