1. dcenac99's Avatar
    When I plug in my phone (Samsung Note 4) to my pc, it shows "folder empty". This has happened before and usually all I had to do, was unlock my phone and everything would appear. Today, nothing is working to access the stuff that is stored on my phone. Can you please help me.
    06-20-2016 10:52 AM
  2. H3aTeRzz's Avatar
    Hi there!

    Did you try (while plugged in & unlocked) unplugging your phone, wait 5 seconds, and then plug back in? See if that helps

    Chris
    06-20-2016 11:48 AM
  3. N4Newbie's Avatar
    Have you recently updated to a newer version of Android OS?

    If so, after connecting to your PC:
    1. Turn phone on
    2. Enter PIN/Pattern if necessary
    3. Swipe down from top of screen to show notification shade
    4. Select "USB Charging" (or something like that)
    5. Tap "File Transfer"


    You will have to repeat each time you connect to your PC.
    06-20-2016 11:49 AM

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