1. androidchat's Avatar
    This morning, after the latest software update (Marshmallow), my phone required me to enter a pattern to log back into my phone. I didn't have to enter a pattern code before! Now, after several unsuccessful tries, its asking for a back-up PIN--which I also don't know! I need help on how to log back in!!

    Earlier, I asked this same question on this forum and I was told: "Use Android device manager to lock the phone with your google account"

    But I'm not sure how this suggestion helps at all. I need to "unlock" my phone, not "lock" it. I logged into Google, but my phone has to have been registered previously for ADM to work at all. Any other advice on how I can get back into my phone without doing a factory reset??
    06-28-2016 05:53 PM
  2. dpham00's Avatar
    Mod Note , I will move this to the note 4 forum for more visibility
    06-28-2016 06:31 PM
  3. nahoku's Avatar
    If you can't figure out the pattern, and you never had a pin, and you can't use ADM, then factory reset is your only choice.
    06-28-2016 10:20 PM

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