08-30-2016 02:53 PM
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  1. huntnyc's Avatar
    huntnyc
    Running my TMobile Note 4 on latest OS and when I scroll in Youtube it causes crash. Anyone else see this and any solutions? Thanks.
    08-29-2016 11:59 AM
  2. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Have you already tried clearing the YouTube app cache/data?
    08-30-2016 01:09 AM
  3. huntnyc's Avatar
    huntnyc
    Yes I have. Just happens when I scroll through a lot of videos.
    08-30-2016 06:12 AM
  4. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Was YouTube preinstalled on the phone? If so, see if it happens in Safe Mode: Galaxy Note 4 Safe Mode: What you need to know | Android Central

    Another thing to try is a cache partition wipe: https://support.t-mobile.com/docs/DOC-28932
    huntnyc likes this.
    08-30-2016 02:53 PM
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