1. ctoler219's Avatar
    Wondering if anyone can help me with my phone freezing and very laggy. Sms text always laggy and signal strength lost after last update. Really thinking about doing a hard factory reset. I dont want to have to start over. Thanks
    09-03-2016 12:25 AM
  2. ratsttam's Avatar
    Sometimes after a major update (like the Lollypop to Marshmallow update), things can get a little weird. A factory reset will fix most, if not all, of the issues you are having. You can back up to Samsung or use the "samsung switch" app on a computer to backup all your data and settings and restore it after the wipe.
    nahoku likes this.
    09-03-2016 12:36 AM
  3. ctoler219's Avatar
    Thank you. I will try it!
    09-03-2016 01:39 AM
  4. ctoler219's Avatar
    Sometimes after a major update (like the Lollypop to Marshmallow update), things can get a little weird. A factory reset will fix most, if not all, of the issues you are having. You can back up to Samsung or use the "samsung switch" app on a computer to backup all your data and settings and restore it after the wipe.
    It worked. Thank you so much
    nahoku likes this.
    09-04-2016 05:06 AM

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