1. tripptrippy's Avatar
    about 3months ago i lost my 1st note 4 and gotten it replaced..Since sprint sent me my Refurbished NOTE 4 its been randomly shutting off and Freezing.Today actually 20mins ago exactly.it shut off and never came back on.Should I go get this one replaced to or try another battery first?
    10-07-2016 02:56 PM
  2. Jinal_JCS's Avatar
    It could be another issue and not battery. Better get it replaced.
    10-07-2016 03:03 PM
  3. AXEL314's Avatar
    Get it replaced.
    10-07-2016 03:49 PM
  4. nahoku's Avatar
    Couple things...

    1) If the phone is bad, I agree... get it replaced.

    In the meantime, plug the phone in, let it charge for awhile, and then press and hold the power button for 20+ seconds. If the phone won't turn on, then go with #1. If it powers up, back up your data and then do a factory reset. If you're going to get the phone replaced anyways, you'd want to factory reset it to wipe your data, so you may as well attempt the power up. If you can factory reset it, then perhaps the phone will run clean with the OS cleaned out. Nothing to lose at this point.
    10-07-2016 11:08 PM

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