1. HugoPG's Avatar
    Hello everyone.
    I've been trying to fix my friend's note 4 for a while and still unsuccessful

    Look's like who was using this phone installed a custom ROM for another phone and now the "default" options like "download mode" etc isn't showing anymore.

    Here's a print of what I see when pressing Home + Volume up + power:
    [SPOILER]Custom ROM [HELP]-screenshot_5.jpg[/SPOLIER]

    And here it is what I see when pressing Home + Volume down + power:
    Custom ROM [HELP]-screenshot_6.jpg

    Print from the ROM info:
    Custom ROM [HELP]-screenshot_8.jpg

    PS: I don't have expirience with rooting. I'm just trying to help a friend
    10-31-2016 10:53 AM
  2. srkmagnus's Avatar
    Trying going into Recovery and restore a backup and see if that helps. If not, then there’s likely no way to recover the device. I’d suggest them consulting with Samsung to see if there’s a fix.
    10-31-2016 11:15 AM

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