Hi
I would greatly appreciate help with my Note 4 SM-N910G, Android 5.1.1 (Australian version)
Questions - full description of what happened afterwards:
1. Is Kies sufficient for backup and restore *everything* (photos, music, notes, SMS, accounts, etc.) if something goes wrong? Is there something better, or a procedure to follow to back up?
2. For the future, if the firmware update is started accidentally, is there a way to (safely) abort it?
3. Once downloaded, is there a way to flush (delete) the download and start afresh?
4. What should I do in the situation described below, where the download appeared to complete after several forced interruptions?
5. (Separate issue): With the current Android 5.1.1. I had to remove the 128 GB Samsung EVO SD card as it caused strange behaviour in the phone (erratic dialling, shutdown issues etc.) Does the 6.x version of Android have a fix for this, or could there be something else going on? (I don't think it's a faulty SD card as it has happened with other SD cards.)
--- Description:
- I accidentally started software update download. Didn't want to do so at that time as I was about to leave for the airport for a two week trip and didn't want to risk messing up the phone.
- Couldn't find any way to abort the download so disabled wifi. I thought that would stop it and require it to be manually started from the beginning i.e. that owuld abort the download.
- However, the d/load resumed when wifi was re-enabled. Switched off wifi again a while later, but again it resumed when wifi was re-enabled. Eventually seemed to terminate normally after downloading the whole (large) file. I assume that this is for Android 6.x. This is a 'cleanskin' unlocked phone, not bought through a carrier, so I assume the download came from Samsung with their 'clean' version of the software (not a carrier-specific version).
D/load completed but not installed - there is now a message on one of the pull-down 'cards' that the new software is ready to be installed, with a button at the bottom to install it.
- I have read that interrupting d/load may corrupt it, and so when it installs phone may be bricked. Samsung phone support (who sounded rather uncertain about it) said that. if I try to install the new version the phone may stop working and have to be taken to a service centre. They also said that there is no way to 'flush' the downloaded update and start over.
---
Many thanks
Paul
I would greatly appreciate help with my Note 4 SM-N910G, Android 5.1.1 (Australian version)
Questions - full description of what happened afterwards:
1. Is Kies sufficient for backup and restore *everything* (photos, music, notes, SMS, accounts, etc.) if something goes wrong? Is there something better, or a procedure to follow to back up?
2. For the future, if the firmware update is started accidentally, is there a way to (safely) abort it?
3. Once downloaded, is there a way to flush (delete) the download and start afresh?
4. What should I do in the situation described below, where the download appeared to complete after several forced interruptions?
5. (Separate issue): With the current Android 5.1.1. I had to remove the 128 GB Samsung EVO SD card as it caused strange behaviour in the phone (erratic dialling, shutdown issues etc.) Does the 6.x version of Android have a fix for this, or could there be something else going on? (I don't think it's a faulty SD card as it has happened with other SD cards.)
--- Description:
- I accidentally started software update download. Didn't want to do so at that time as I was about to leave for the airport for a two week trip and didn't want to risk messing up the phone.
- Couldn't find any way to abort the download so disabled wifi. I thought that would stop it and require it to be manually started from the beginning i.e. that owuld abort the download.
- However, the d/load resumed when wifi was re-enabled. Switched off wifi again a while later, but again it resumed when wifi was re-enabled. Eventually seemed to terminate normally after downloading the whole (large) file. I assume that this is for Android 6.x. This is a 'cleanskin' unlocked phone, not bought through a carrier, so I assume the download came from Samsung with their 'clean' version of the software (not a carrier-specific version).
D/load completed but not installed - there is now a message on one of the pull-down 'cards' that the new software is ready to be installed, with a button at the bottom to install it.
- I have read that interrupting d/load may corrupt it, and so when it installs phone may be bricked. Samsung phone support (who sounded rather uncertain about it) said that. if I try to install the new version the phone may stop working and have to be taken to a service centre. They also said that there is no way to 'flush' the downloaded update and start over.
---
Many thanks
Paul
Last edited: