1. AC Question's Avatar
    About a month ago my Samsung Galaxy Note 4 started to constantly reboot. With no apparent solution to this, I downloaded Wakelock which has stopped the phone constantly rebooting at the cost of a little in terms of battery life.

    If I were to turn my phone off, or attempt a manual restart, it simply will not restart. I have to manually remove the battery and constantly try to have the phone restarted.

    I get the 'Downloading - Do not turn off target...' message on restart, so by holding the home, volume down and start button, the phone finally restarts.

    I now have the option to download the latest software update. Having tried this three times now, once the update has downloaded and a phone restart is required, the phone doesn't automatically restart and the update fails.

    Does anybody know how I can get the phone updated with the latest software?
    03-26-2017 01:11 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Have you already tried wiping the cache partition? https://support.t-mobile.com/docs/DOC-28932. Or does it also happen in Safe Mode? https://support.t-mobile.com/docs/DOC-28897
    03-27-2017 07:21 PM

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