1. miserkris's Avatar
    My Note 4 reset by itself and I had to re-download everything. This is the second time it has happened to me. Has anyone else encountered this issue? Any reasons why the phone would reset itself? I wasn't doing anything on the phone.

    All updates are up to date, in auto update mode.

    Thanks
    05-22-2017 01:07 AM
  2. B. Diddy's Avatar
    It was probably due to some catastrophic firmware glitch. I would consider reinstalling the firmware using Smart Switch (http://www.sammobile.com/forum/showthread.php?t=29914) or Odin (http://forums.androidcentral.com/amb...interface.html).
    05-22-2017 12:35 PM
  3. miserkris's Avatar
    It was probably due to some catastrophic firmware glitch. I would consider reinstalling the firmware using Smart Switch (http://www.sammobile.com/forum/showthread.php?t=29914) or Odin (http://forums.androidcentral.com/amb...interface.html).
    I read overloading ram would cause this too?

    I have all mine synched with gmail...Address book, contacts, apps..

    Will Google act synch Bluetooth settings, paired devices too?
    05-25-2017 08:41 PM
  4. B. Diddy's Avatar
    The Android system should prevent overloading of RAM. And I'm not aware that overloading of RAM is even possible (nor that it would lead to a complete factory reset).

    As long as you have your settings backed up to your Google account (check your Settings>Backup & Reset menu), they should be restored after you reinstall the firmware and log back in with your Google account.
    miserkris likes this.
    05-25-2017 10:45 PM
  5. miserkris's Avatar
    The Android system should prevent overloading of RAM. And I'm not aware that overloading of RAM is even possible (nor that it would lead to a complete factory reset).

    As long as you have your settings backed up to your Google account (check your Settings>Backup & Reset menu), they should be restored after you reinstall the firmware and log back in with your Google account.
    OK thx. ..
    I know WiFi settings can be backed up to Google act. ..

    But bluetooth I have to do them all again .

    This was my setting before the crash. ..and now too.

    Maybe bluetooth can't be backed up since it's a pairing thing
    05-26-2017 09:26 PM
  6. B. Diddy's Avatar
    Those settings look correct. And you're probably right -- the fact that it's an external device you're pairing may be why those settings don't get saved.
    05-28-2017 01:19 PM

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