1. DonaldV's Avatar
    I bought a note 4 from a guy. He hit factory reset to get rid of all his stuff that was on the phone. Now the phone is stuck on a black screen with a green robot and says installing system updates. Its been this way for over a day now. Can anyone please help me out on this? Thanks so much.
    06-27-2017 07:23 PM
  2. Rowlette's Avatar
    Power it off then clear memory and start again.
    06-27-2017 07:46 PM
  3. PJRed2008's Avatar
    Also, did the original owner remove his Google account first? If not, then you'll need his Google account info to get into the phone, assuming you get it to finish booting.
    06-27-2017 07:49 PM

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