1. Jerry Bradfield's Avatar
    I have a note 4 that I have always used a pattern to unlock, but one day it asked for my pin #. Which I do not even remember setting a pin.
    But after several attempts it prompted me to unlock with my Google account.
    At the time I couldn't remember my Google password because my Google account was set to automatically log in.
    But I did get home and got my Google password. But I can't get my note 4 to get back to asking for my Google info.
    It now just says enter pin again.
    And no matter what it just keeps asking for my pin #.
    If I could get it back to asking for my Google info, I could unlock my phone.
    Any suggestions would be awesome.
    Thanks in advance, JBird

    Close
    06-02-2018 10:24 AM
  2. chanchan05's Avatar
    Maybe you could use Android Device Manager on your PC to unlock it.

    Anyway, you set a password before, because you can't set a pattern lock without creating a backup passcode for it. Maybe you just forgot.
    06-02-2018 10:35 AM
  3. Jerry Bradfield's Avatar
    Thank you I am going to try that.
    Do I have to download Android Device Manager onto my computer or will this come up when I connect my note 4 to it
    via the USB cable ?
    06-02-2018 12:19 PM
  4. chanchan05's Avatar
    Thank you I am going to try that.
    Do I have to download Android Device Manager onto my computer or will this come up when I connect my note 4 to it
    via the USB cable ?
    Can't remember if the Note 4 had it built it. More recent phones have it. You may also want to use Samsung Find my Mobile to reset your password first. I knoe it was built in to the Note 2 and later. But I think you have to have your phone signed into a Samsung account for that and have that service active.
    06-02-2018 12:41 PM

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