1. nuraman00's Avatar
    For the past 2 weeks or so, I haven't been getting network coverage in places I normally do. I see either the circle with the cross icon, indicating no coverage. Or I see bars, but no "4G LTE".

    I have AT&T.

    Any ideas why?
    04-20-2019 09:34 PM
  2. Rukbat's Avatar
    No. Go into an AT&T store (a company store, not an associate store) in that area and ask them. It could be a tower failure (are you in the south? did you get hit by the recent storms?)
    04-20-2019 10:07 PM
  3. nuraman00's Avatar
    Thanks. I was worried it could be because my phone is an older model relative to what is out there.

    I'll go a store.

    I'm in California, so not in the South nor affected by storms.
    04-20-2019 11:20 PM
  4. nuraman00's Avatar
    I went to the AT&T Store.

    They said there were 3 possibilities:

    1) Reset network settings.

    2) Change SIM card.

    3) Antennas on phone have degraded and it's time for a new phone.

    We tried resetting network settings.

    I'll see if this makes a difference.

    If not, I'll try option 2.

    However, resetting the network settings lead to another problem. I couldn't enable Wi Fi.

    This caused a day of trouble shooting, and multiple calls to tech support.

    The solution ended up being ANOTHER reset of network settings.
    04-24-2019 01:23 PM
  5. nuraman00's Avatar
    Some people are having a hard time hearing me when I'm calling from home, and others aren't.

    I don't know what to think. Is it still a phone issue, antenna issue, or SIM card issue?
    04-24-2019 02:22 PM
  6. nuraman00's Avatar
    My signal strength right now at home is -97 dBM 44 ASU, or -101 dBM 39 ASU.

    Thoughts?
    04-24-2019 02:28 PM
  7. nuraman00's Avatar
    My signal strength right now at home is -97 dBM 44 ASU, or -101 dBM 39 ASU.

    Thoughts?
    What does everybody think of this signal strength?

    If I'd be better off with a new phone, how can I be sure that a new phone wold have better signal strength?
    04-29-2019 05:12 PM

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