1. vtor's Avatar
    I have a problem with my Samsung Note 4 device (Verizon Version). When I plug it into my Windows PC, the USB mode doesn't work. It shows a blank where the hard drive should show up on my USB and it is on MTP mode. The phone has the latest OS updates. I found a working driver online with Samsung USB Driver v1.5.61.0 which isn't the newest version but works allowing me to access the phone drive using usb on my pc. But when I unplug and replug my Samsung Note, it overwrites that driver with the defective driver every time because of it's auto-install. That means having to reinstall Samsung USB Driver v1.5.61.0 every single time I want to access my phone's hard drive on my pc for transferring photos, videos, etc to my PC.

    I haven't had this issue with a Samsung Note 8 device so I don't think that the problem is my PC.
    02-01-2020 11:42 PM
  2. mustang7757's Avatar
    Try different cable ? Also see if another computer if any issues.
    02-02-2020 12:30 AM
  3. vtor's Avatar
    I've tried multiple USB cables and the problem occurs on different computers.
    02-02-2020 01:16 AM
  4. mustang7757's Avatar
    You have failing hardware then , you have to make decisions if it's worth fixing on such a older device.
    Laura Knotek likes this.
    02-02-2020 01:21 AM

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