02-16-2017 05:35 PM
257 ... 7891011
tools
  1. thaidamen's Avatar
    Hi all,

    I came across this thread because i was having bluetooth issues suddenly with my gear and note 5, it will auto disconnect and reconnect all the time.
    after reading all the posts in this thread, i tried the following to see if it is the cause and if it can be fixed,

    1- check wireless charging ( stop using it ) - didn't solve the issue
    2- remove my silcon case and use the phone naked - didn't solve the issue
    3- clear bluetooth cache/data - didn't solve the issue
    4- reset gear / reinstall gear app - didn't solve the issue

    what did solve my bluetooth issue is this....
    i figure it was because i change the sim card without turning the phone off 1st
    so ..
    Off the phone...
    remove my sim card and re-insert it...
    On the phone...

    and the bluetooth issues seems to be gone .

    You might want to try it
    01-04-2016 07:08 PM
  2. Reinallt's Avatar
    Hi all,

    I came across this thread because i was having bluetooth issues suddenly with my gear and note 5, it will auto disconnect and reconnect all the time.
    after reading all the posts in this thread, i tried the following to see if it is the cause and if it can be fixed,

    1- check wireless charging ( stop using it ) - didn't solve the issue
    2- remove my silcon case and use the phone naked - didn't solve the issue
    3- clear bluetooth cache/data - didn't solve the issue
    4- reset gear / reinstall gear app - didn't solve the issue

    what did solve my bluetooth issue is this....
    i figure it was because i change the sim card without turning the phone off 1st
    so ..
    Off the phone...
    remove my sim card and re-insert it...
    On the phone...

    and the bluetooth issues seems to be gone .

    You might want to try it
    Same, I'll just wait for the marshmallow update. I wish that fixes the issue.
    01-05-2016 01:47 AM
  3. trucksmoveamerica#AC's Avatar
    Well I just put my gear 2 back on to see if the problem comes back. I have not sent my phone in to Samsung yet, I have my doubts it is a hardware issue when a factory reset fixed the issue.
    01-06-2016 06:28 PM
  4. zipro's Avatar
    Wouldn't hold my breath: Marshmallow has bluetooth issues as well. I have an EDGE+ and a Nexus 6P, neither of which work well with my VW bluetooth radio. I can connect, it'll play music, but it won't show the titles (well, it'll show the first, but then stop working) and will sporadically disconnect.
    01-08-2016 03:45 AM
  5. razorspine's Avatar
    I was having the same issues after about two months of having the note 5. Got in car one day and it would not connect. I have Uconnect for car, Jay x2 head phones and S2 watch. Seemed to happen after I got the watch before xmas. BUT. I could not get the car to connect at all. So went into work and did all the thing you all tried, and the only thing that worked was banging the phone on the table. Watch connected instantly, then the car without issue and then the head phones when i got home. All worked for a few weeks until today. So here looking for another answer before I try smacking it again. Ill post back if this works again.

    Interesting side note (no pun), my headphones had trouble connecting today then drop outs. until I went across the street to work on my kids car. Then worked flawlessly in 10 degree weather until i came back inside, in range of my router or my watch, maybe?
    01-10-2016 10:38 AM
  6. spw303's Avatar
    My issue started after connecting the S2 watch too.
    01-11-2016 09:42 AM
  7. Mdgolf775's Avatar
    I really believe this is a hardware issue. I can make any content via bluetooth stop playing by simply resting my finger along the bottom spine of the phone where the speaker, headphone jack etc are located. When I move my hand/finger away and hold on the side, media continues playing. I can duplicate it at will with BT headphones, speakers, car connection etc Has this been the experience others have had, and have any of the remedies shared been effective long term?
    tmccormick87 likes this.
    01-11-2016 02:50 PM
  8. Jagadalic's Avatar
    I had the same problem except my problem area was by the sim card. Any time I had my hand over that part of the phone, bluetooth would not work. I was given a replacement from att and have had no problems with it.

    Posted via the Android Central App
    01-11-2016 05:54 PM
  9. Mdgolf775's Avatar
    I had the same problem except my problem area was by the sim card. Any time I had my hand over that part of the phone, bluetooth would not work. I was given a replacement from att and have had no problems with it.

    Posted via the Android Central App
    Thanks. I was hoping to avoid that but don't think I'll be able to. Love this device, it's my only real issue....hopefully TMo will be cooperative
    01-12-2016 06:05 PM
  10. pmarky59's Avatar
    My watch keeps shutting down and loosing bluetooth...i have a note 5 it seems to have started after i bought a gold wrap around case for it.my wife has had the similar problem with her galaxy 6 she also had a metal case around her phone she had a bluetooth issue in her car phone connetion loosing signal as of tonight we have removed the metal cases will check back if this resolves our issues.


    Mark and lula.
    01-12-2016 06:56 PM
  11. Bobby Scott1's Avatar
    did not work
    01-18-2016 10:32 AM
  12. amesghali's Avatar
    I have the same problem. Started right after a mandatory update. I tried every fix reported. none worked.

    will be doing a return to TM tomorrow.
    01-25-2016 10:06 PM
  13. Zanderos's Avatar
    Having the same issue with my Bluetooth. I do have a smartwatch (Huawei Watch), it was fine for about a month but now the BT range is extremely poor. Currently have the phone across the table and it's not able to connect to my watch. Hopefully an update will come and fix this issue (if it's software related, which I'm hoping for, Samsung doesn't really do replacements here).
    01-26-2016 03:12 AM
  14. Ratbert90's Avatar
    Anectdotal evidence not being evidence and all that, but I have had no issues with my MS Band 2 and Bluetooth.
    01-26-2016 12:31 PM
  15. Arvind Kandaswamy's Avatar
    I have had the same issues. After about a month or so the bluetooth was disconnecting periodically. My samsung headset, Gear S2 and also my car audio. Tried every other workaround known to man. Did factory reset several times (what a PITA). Finally called Verizon and they sent me a replacement phone. Very frustrating experience.
    01-28-2016 11:24 AM
  16. amesghali's Avatar
    having the same issue with this new phone. Spent hours on the phone with tech support from TM and Samsung. They still can't solve this issue. I'm about to turn in this Note 5 and get another phone.

    I think this problem may be more rampant that people have reported. The fact is that many people don't use their blue tooth. I'm sure if they did, Samsung would be swamped with returns.

    F - Samsung! was a long-time Samsung user but now I'm done with them.
    01-29-2016 04:01 PM
  17. chi_love78's Avatar
    whats good all? Today my Gear S n beats wireless keep dropping Bluetooth connection. When playing music it works if I hold the phone but if it goes in my pocket it keeps skipping and cuts out. I've done the following:
    Stop all Bluetooth services and clear its cache
    Rebooted phone
    Deleted the pairings and re added them
    Cleared device cache at boot up
    Still no dice. Anyone else have this issue? I'm on TMobile if it matters

    Also with Tmobile, having connection issues with Bluetooth on 2 different LG Bluetooth headsets and Braun Bluetooth speaker. Disconnect at will, trying to connect when a foot away. It's very bothersome. No problems on LG flex, Galaxy S4, and Galaxy Mega
    01-30-2016 06:39 AM
  18. zhudm66's Avatar
    My problem has to do with Gear S2's Exercise & Music app working its Bluetooth connectivity to phone while Note5 has a Bluetooth connection to Bose Soundlink Mini & is playing music from Spotify. I first noticed that Gear S2 dropped it's BT connection to Note5 when Soundlink is connected. I was able to get Gear S2 to re-establish BT connection to phone. So now both watch and speakers are connected to phone. Now I am exercising in the gym and want to remotely control Spotify on the phone via Gear S2's Music app. NO LUCK - even after toggling music source to Phone (instead of GEAR) the Music app shows Music source as "Unknown app" and none of the controls such as Play, FF, Rewind or Volume would work... bummer (all these worked just fine in an iPhone + Apple Watch + Soundlink scenario). Also now I tried the above but this time without Soundlink connection to Phone, Gear S2 IS ABLE TO remotely control Spotify on the phone. So it looks like when Soundlink is connected, Note 5 doesn't seem to be able to do this and something is "blocked. Any help? Edit:- Honestly, I'm not sure where the problem is- Gear S2 or Note5's Bluetooth. Any inputs or advise (in similar setup and circumstances) appreciated.
    01-30-2016 04:36 PM
  19. Grog337's Avatar
    I've had mine a little over 2 months. I know it was working fine a few weeks ago. It still connects to my Sync system in my car, although I keep it about a foot away from the receiver. A few weeks ago I went to mess with my BB8 and the app wouldn't connect. Thought "no problem, I'll just reinstall". Didn't work. I also noticed that I couldn't locate my Tiles on my keys, except when they were sitting on my bedside table. The app couldn't find the Tile when it was in my pocket and the phone was all but directly over it. Experimented and found that both BB8 and the Tiles worked fine with my old Moto G. Found this thread and did the clearing of Bluetooth data, phone cache, etc.... no dice. Finally tried full reset....no dice.

    After reading about the Samsung rep (or whatever they are) at Best Buy being helpful (and since I bought the phone there) I went in to see what they might recommend. I explained what seemed to be going on and hadn't yet said what steps I had already taken. Before I could even finish, the guy just said I could call the Samsung help/warranty service line that you could get in the stuff that came with the phone. Wouldn't even look at the phone to make sure I didn't just have BT turned off or something. I definitely call B.S. on the "When you’re looking for the next level of customer service, expertise, and support you need for any Samsung mobile device, think Best Buy." that they use to describe the Samsung Experience Shop. Don't try and advertise support and expertise if it's just knowing phone specs and how to activate the phone. Not pleased.

    I then went to the AT&T store. At least there the guy listened and explained that they really were pretty much only sales and didn't have people there that could help with anything but the most basic tech issues and to call the 611 tech support.

    I must say the AT&T tech person was very polite and helpful. Asked what the problem was and listened to what had I done already. Basically said I was making this call easy as I had already done everything they would ask me to do and they would get a warranty replacement sent out on Monday. (Hopefully that one won't have the same problem.)
    01-30-2016 04:56 PM
  20. Hendri Hendri's Avatar
    I have trouble using bluetooth on my note 5 as well, first I didn't realise it. I use my bluetooth to connect to my bluetooth speaker. If i used it within around 1 meter, i have no issue, but when i moved to another room and seperate by door, it will disconnect. Tried to turn off the wifi, and no disconnect. How can I use streaming music to my bluetooth speaker if not using wifi as well -_-
    02-04-2016 09:55 AM
  21. Mexico619's Avatar
    I had a Verizon and a AT&T Note 5 and they both had Bluetooth problems. Mainly with my beats wireless. They'll connect, but after a while it'll drop connection. My Bluetooth headset to talk while I'm in the car works perfectly fine. I thought it was the beats, but on my iPad they work fine as well so I have no clue what to blame.

    Posted via the Android Central App
    02-04-2016 11:45 AM
  22. Honda_Insight's Avatar
    I have trouble using bluetooth on my note 5 as well, first I didn't realise it. I use my bluetooth to connect to my bluetooth speaker. If i used it within around 1 meter, i have no issue, but when i moved to another room and seperate by door, it will disconnect. Tried to turn off the wifi, and no disconnect. How can I use streaming music to my bluetooth speaker if not using wifi as well -_-
    Sounds like the same problem I had. Exchange it or return it to Samsung for repair. They replaced the main board in my Note 5 and bluetooth has worked fine for months now.
    02-04-2016 11:54 AM
  23. recDNA's Avatar
    I've had mine a little over 2 months. I know it was working fine a few weeks ago. It still connects to my Sync system in my car, although I keep it about a foot away from the receiver. A few weeks ago I went to mess with my BB8 and the app wouldn't connect. Thought "no problem, I'll just reinstall". Didn't work. I also noticed that I couldn't locate my Tiles on my keys, except when they were sitting on my bedside table. The app couldn't find the Tile when it was in my pocket and the phone was all but directly over it. Experimented and found that both BB8 and the Tiles worked fine with my old Moto G. Found this thread and did the clearing of Bluetooth data, phone cache, etc.... no dice. Finally tried full reset....no dice.

    After reading about the Samsung rep (or whatever they are) at Best Buy being helpful (and since I bought the phone there) I went in to see what they might recommend. I explained what seemed to be going on and hadn't yet said what steps I had already taken. Before I could even finish, the guy just said I could call the Samsung help/warranty service line that you could get in the stuff that came with the phone. Wouldn't even look at the phone to make sure I didn't just have BT turned off or something. I definitely call B.S. on the "When you’re looking for the next level of customer service, expertise, and support you need for any Samsung mobile device, think Best Buy." that they use to describe the Samsung Experience Shop. Don't try and advertise support and expertise if it's just knowing phone specs and how to activate the phone. Not pleased.

    I then went to the AT&T store. At least there the guy listened and explained that they really were pretty much only sales and didn't have people there that could help with anything but the most basic tech issues and to call the 611 tech support.

    I must say the AT&T tech person was very polite and helpful. Asked what the problem was and listened to what had I done already. Basically said I was making this call easy as I had already done everything they would ask me to do and they would get a warranty replacement sent out on Monday. (Hopefully that one won't have the same problem.)
    I have had similar experience at Best Buy. On one occasion on a different Samsung phone a phone rep recommended going to Best Buy to have original firmware flashed onto phone. (no I never rooted the phone). In any event the guy in Samsung Experience at BB did not even know what "flash the firmware" meant. I'm serious. He also didn't know what "flash" meant other than to say rooting my phone breaks the warranty. I told him my phone was original vzw and had never been rooted and Samsung phone rep said to do this. He said he would mail my phone in for service free of charge (not the service, the shipping). I laughed and walked away.
    02-04-2016 12:02 PM
  24. dougdraws's Avatar
    Just ordered my Note 5 Gold edition from T-Mobile so this thread was disappointing to read. Hopefully I don't have any BT issues with mine, but I did have the S6 before and that had serious BT problems. Kind of weird because I currently have a S3 with Boost and the BT is fine with that. I can actually be in another room with the door shut and the BT will still be good. Unfortunately BT is a line of sight device so quite often if I turn my head away from the phone or go behind walls and such it can drop out.
    02-04-2016 05:52 PM
  25. rodrigolamaraoro's Avatar
    I'm having the same BT problem. And it started right after I bought and connect my Gear S2. Som firmware bug decreased BT power and range.
    02-08-2016 02:25 AM
257 ... 7891011

Similar Threads

  1. Let's test if the Note 5 is using Sony IMX240, is yours?
    By sfla99 in forum Samsung Galaxy Note 5
    Replies: 21
    Last Post: 09-03-2015, 09:07 AM
  2. Can I use my Note 4 AT&T on T-Mobile?
    By AC Question in forum General Help and How To
    Replies: 1
    Last Post: 08-21-2015, 07:42 PM
  3. Can a Sprint Note 2 LCD be put on a Verizon Note 2?
    By AC Question in forum General Help and How To
    Replies: 0
    Last Post: 08-21-2015, 07:31 PM
  4. Will the U.S. Note 5 work on all 4 carriers? How many versions?
    By diesteldorf in forum Samsung Galaxy Note 5
    Replies: 0
    Last Post: 08-21-2015, 07:19 PM
  5. British person needing help buying T-Mobile Note 5
    By Kylejc86us in forum Samsung Galaxy Note 5
    Replies: 1
    Last Post: 08-21-2015, 07:04 PM
LINK TO POST COPIED TO CLIPBOARD