I have to tell all of you my experience of getting my Note 5 yesterday, it was horrific. I preordered at Best Buy and was there at 10AM when the doors opened. They ask me before the store opens my name so they can get my order started which was cool. So I go in and we get started then it happened. There was something wrong with the way I was coded on my account that wouldn't let him proceed. Simple call to ATT right? It took several Best Buy members almost 6 hours to get it fixed. Yes I said 6. Multiple calls by several people some at the same time and just kept getting passed around from person to person. Calls to the ATT rep she couldn't figure it out. Hold times to talk to people of 1 hour at times. Finally at about 4.5 hours they tried a new phone and it worked. Then the Best Buy trade in program stopped working, another hour plus. I got there at 10am and left at 4PM. The manager from Best Buy said that I have great patience to not be snapping out which I do, what would yelling at them do, it's not their fault. He gave me extra gift cards a shirt and other stuff. I kept telling him it's not your fault. Anyway the reason I wanted to post this is because Jon and Justin from BB worked their balls off to get me this phone and I will never forget that. I mean Jon was on the phone for hours at a time and stayed with me until almost the end. Justin the manager was calling ATT rep and also was on hold for hours at a time while trying to manage the department. I hear allot of people busting on BB, I'm telling you I was amazed at the dedication and hard work to get me my phone. Oh yeah, it's a great phone!! I'm actually thinking of bringing in some pizza or something for these guys, they ROCKED!!!
Posted via the Android Central App
Posted via the Android Central App