08-10-2016 12:42 PM
34 12
  1. vahdyx's Avatar
    Hey guys,

    Loved my Note 5 until I went on a walk with my fiancee! We decided to walk our dog at 3pm, basically it was hot and sunny outside. When I pulled out my phone to take a photo of them, I noticed a faint "burn in" looking streaks running from top to bottom of my phone. In addition to that there was a spot in the bottom left hand side as well.

    I thought some how I burned in my screen playing too much Fallout Shelter! (Great Game)

    Well pissed off and swearing off Samsung (and perhaps Android) for the rest of my life, I ignored it for the duration of the walk. When I got home, I downloaded a screen burn in tool. During the Google Play search, it didn't dawn on me the "burn in" marks weren't there. When I ran the screen burn in tool, I didn't see any marks.

    I eventually figured out that when I'm outdoors and the sun is shinning super bright, it kicks up the brightness to beyond what I can achieve using the stock slider, and when that happens, it shows these markings.

    It's a manufacturing defect! Now I'm not sure if it's a big enough concern for me to swear off Android, but it may be for Samsung. With my S6E experience, and now this, but wanted to ask you guys if you experience anything like this? I could very well just have received a disappointing SN5, which can easily be replaced.

    Thanks for your time.
    tpags likes this.
    08-22-2015 05:46 PM
  2. jsiler's Avatar
    It's normal on the S6 and Note 5 OLEDS unfortunately. Every single one I have seen has this issue. The vertical line is the display housing. My note 5 has this issue. Not much we can do a out it.
    geekaren likes this.
    08-22-2015 06:32 PM
  3. MedicD's Avatar
    Huh... I've had every Note since the 2 and I don't think I can say I've ever seen this. I'll look for it next time I'm outside
    08-22-2015 09:04 PM
  4. jsiler's Avatar
    It only started with the S6 line. The Note 4 and previous generations did not have this issue,. It's the cost of slimming down these devices. So far I've seen it in the S6, S6 Edge, S6 active and the Note 5. Just gotta learn to live with OLED defects like this.
    Huh... I've had every Note since the 2 and I don't think I can say I've ever seen this. I'll look for it next time I'm outside
    08-22-2015 10:36 PM
  5. verks's Avatar
    I noticed it on mine too while in the sun yesterday.

    Sent from my iPad using Tapatalk
    08-22-2015 10:54 PM
  6. vahdyx's Avatar
    Well that sucks. I hate this "feature" lol.

    Sent from my SM-N920T using Tapatalk
    08-23-2015 12:03 AM
  7. sup3r1or's Avatar
    I will go to check it now outdoors. What I did notice today on a really bright day, it feels like my screen if flickering all the time in a very bright sun.

    just went out +33 C degrees here in burning sun. Opened my note and looked at screen in direct sunlight and any other possible angle. No I have not noticed any line and I did look very thoroughly.
    08-23-2015 04:18 AM
  8. Kelly Kearns's Avatar
    I've had every Note and most S line phones and I've never seen this. Are you using the auto brightness?
    08-23-2015 04:22 AM
  9. actlightning's Avatar
    well it is known fact on all s6 and later on devices. in Dubai all the shops with s6 testers have burnt in screens beyond repair. It is a shipwreck and i'm not talking about 1 phone, I'm talking about 5 shops, 5 devices per shop so around 25 s6 devices I saw that had severe burnt in screen...nothing can be done it is a samsung feature!
    08-23-2015 08:27 AM
  10. anon(394005)'s Avatar
    This is a feature that started with the Note 4: Here's how you make your Galaxy Note 4's display usable in direct sunlight | Android Central


    "Auto Brightness, is one that you want to have checked if you plan on using your phone out in the sun.

    It may seem counter intuitive to have Auto Brightness checked when you're outdoors as you'd prefer that the display is always at 100 percent in bright sunlight, but it's best to trust the phone's software in this situation. When you're outside and the sun is hitting the phone directly at a high enough level, the Note 4 will go into a completely maxed out brightness mode — jumping up to 750 nits, over the standard max of 500 nits — to make the screen viewable in even the brightest situations.

    This 750 nit brightness mode is so bright and uses so much power that it isn't accessible as a standard mode or setting, so the only way to let it activate is to use Auto Brightness. When it kicks in you'll notice a dramatic increase in brightness on the screen, so much so that the colors on the display also wash out a bit as a side effect."
    08-23-2015 08:40 AM
  11. Kelly Kearns's Avatar
    I never use auto brightness and oven never seen this issue.
    08-23-2015 09:50 AM
  12. MedicD's Avatar
    Ohh! Washed out colors - yes I have seen this from time to time, but it'd immediately disappear when I turned the screen off and back on so I assumed a very small software glitch
    08-23-2015 11:05 AM
  13. itsnotmeitsyou's Avatar
    Turn off auto brightness while in the sun and you won't see it.

    Sent from my SM-N920T using Tapatalk
    08-23-2015 11:06 AM
  14. jsiler's Avatar
    Has nothing to do with colors or auto brightness. You will see it outdoors on a white screen.

    Read about it here: http://forum.xda-developers.com/galaxy-s6/general/issues-issues-discussion-workarounds-t3081836
    vahdyx likes this.
    08-23-2015 12:27 PM
  15. Kelly Kearns's Avatar
    I've never seen it with any phone and I use the light (white) set up for everything, and an example is the AC forums app. Not sure why I haven't seen it, I have full sun when I'm in the car a lot, as I have the top down.
    08-23-2015 02:17 PM
  16. tpags's Avatar
    I can see a smudge like discoloring on the top right of my screen in the sun.

    Posted via the Android Central App
    08-23-2015 05:28 PM
  17. vahdyx's Avatar
    Mine does it even if its not on auto-brightness!

    Sent from my SM-N920T using Tapatalk
    08-23-2015 08:38 PM
  18. dsignori's Avatar
    I mentioned this elsewhere, but my Note 5 doesn't do this. Auto brightness on, direct sunlight, no issues. Very usable when it cranks up that display too in those situations. More so than most other phones.

    Can those who see this issue use a real camera or 2nd phone to take a photo of your phone outside in this condition? Again, I tried it many times today after seeing this in another thread, but mine is definitely fine ..
    08-23-2015 08:44 PM
  19. vahdyx's Avatar
    I can give it a go tomorrow. I will try on my wife's iPhone 6, or my portable. Stay tuned.

    Sent from my SM-N920T using Tapatalk
    08-23-2015 11:47 PM
  20. coolbreeze78's Avatar
    Op it's not a defect. Please don't start an XDA style "DEFECT RMA TIME" thread. The super bright is only a temporary thing so you can see your display. Just be glad it's not a Nexus 6 display. You cannot see that thing at all in direct sunlight.

    Posted via the Android Central App
    08-24-2015 12:21 AM
  21. vahdyx's Avatar
    Op it's not a defect. Please don't start an XDA style "DEFECT RMA TIME" thread. The super bright is only a temporary thing so you can see your display. Just be glad it's not a Nexus 6 display. You cannot see that thing at all in direct sunlight.

    Posted via the Android Central App
    I disagree, granted the Samsung IT phone rep stated that, "its not normal" only had my description to go off of, but as he said, "the goal is to make the phone more visible outdoors, not show blemishes"

    Sent from my SM-N920T using Tapatalk
    08-24-2015 04:33 PM
  22. varucell's Avatar
    So did you RMA I noticed the lines today on mine
    08-27-2015 02:49 PM
  23. OldTrader's Avatar
    I have noticed this issue on mine too in direct sunlight with the sun at my back. If I have the screen set to 100 percent brightness, the lines (more like dark chalk lines,) are not there. If I turn on auto brightness, they appear. It is easiest to see when you go into s-note and have a white screen. I tried to take pictures of it with my other phone, but the angles and lighting make it nearly impossible, though I can capture them using video. Unfortunately, I only have a couple of days left to decide whether this is reason enough to return or exchange my Note 5. I imagine the only other time I might see them is when using the camera, as another poster has already pointed out. I really hate knowing they are there on what should be a flawless phone at this price point.
    09-01-2015 04:06 PM
  24. Giorgi Bregvadze's Avatar
    Are you talking about the Some sort of spots on the screen while using phone outdoors?

    I purchased my Note 5 recently. I live in Georgia, Caucasus region. The phone works perfectly, however when turning the screen on in Outdoors under direct sunlight some sort of spots appear at thw right side of the screen, The spots are more visible when the brightness is at 100%, but are less visible when lowering the brightness settings. After moving to the indoor the spots dissappear even at 100% brightness.

    The important issue is that these spots are visible only on the white background.

    Is it normal for AMOLED display or it is a defect and should contact the tech service?
    09-24-2015 05:30 AM
  25. OldTrader's Avatar
    I really can't say whether this is normal, or not, but I did choose to return my phone to BestBuy after discovering this issue. I then purchased another Note 5 from an ATT corporate store the next day and the new phone didn't have the screen problem when viewing light backgrounds outdoors. There is more info on the web about this, but IMO there should have been more if it were a common problem with the Note 5. In my case, returning it was the right thing to do, but YMMV.
    09-24-2015 06:54 AM
34 12

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