1. Ironzey's Avatar
    Hey all.
    I'm on T-mobile and noticed that I have an app to carrier unlock my phone. Anytime I attempt to permanently unlock the phone the app directs me to call T-mobile.

    Yesterday I called them to unlock the phone and they said they could only do it temporarily (30 days) .

    What's up with that? I paid full price for this phone. Anyone know the reasoning behind not allowing me to unlock it?

    It not like I need to unlock it (I'm a happy T-mobile customer) I just want to.

    08-25-2015 01:21 PM
  2. Almeuit's Avatar
    You have to call them to get the phone approved for a full unlock -- then the app will perform that unlock. They usually say the phone has to be on their network for a certain amount of days (I think 45) then they will perform a full unlock.

    I usually just do the live chat and request the unlock -- I have received approval even when I wasn't at the 45 days by doing that method.
    08-25-2015 01:26 PM
  3. Ironzey's Avatar
    Seems like a case of "you bought the device but it's not quite yours". As much as I like Tmobile this rubs me the wrong way.

    Only 96% happy now.
    08-26-2015 07:48 AM
  4. macdarwin's Avatar
    Tell them that you are going out of the country for 3 months and you want this unlocked so you can use it as a prepaid wherever you're going to.

    Posted via the Android Central App
    08-26-2015 07:52 AM
  5. 21stNow's Avatar
    My experience has been that you have to wait until the buyer's remorse period is over before you can request a SIM unlock, which seems fair to me. I've always done the request on the 15th day and had no problems.
    08-26-2015 08:38 AM

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