09-01-2016 02:27 PM
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  1. Supacola's Avatar
    Let me know if it makes it any better, having exactly same situation... Same model too... 64gb black
    I updated and did a full factory reset about a day and a half ago. Since then I've only been running with the standard bloatware that it comes with, no additional apps installed. I thought it had fixed the issue but it did freeze up a couple times today after unlocking. Not for as long though - about 2 seconds, down from 5.

    Ill run in safe mode now as the others suggested.
    09-05-2015 09:20 PM
  2. kaienish's Avatar
    I actually turned off the wallpaper motion effect thingy.... It seems to be better now, device haven't freeze like it used to. I remembered when I was using iPhone 6, the wallpaper parallax effect does occasionally cause some lag when unlocking the phone. Seems that the phone is thinking for second or two abit more.....

    Hopefully this is it...

    Sent from my SM-N920I using Tapatalk
    09-06-2015 02:49 AM
  3. mi7chy's Avatar
    Since the side bezels are so thin you could be inadvertently touching the screen with another overlapping finger causing it to appear like the screen is not responding or slow to respond. Try adjusting your grip or a case would help to add some width.
    kaienish and adnroid1 like this.
    09-06-2015 08:22 AM
  4. kaienish's Avatar
    Since the side bezels are so thin you could be inadvertently touching the screen with another overlapping finger causing it to appear like the screen is not responding or slow to respond. Try adjusting your grip or a case would help to add some width.
    Good point....

    Sent from my SM-N920I using Tapatalk
    09-07-2015 05:08 AM
  5. Aaron2015's Avatar
    I have the same problem, it will happens 2-3 times a day when I tried unlock the phone, I even replaced the phone but it still have the same problem, the apps I installed is all the basic apps that everybody use on a daily basis like face book, whatsup etc. nothing special, and I seldom install apps, it's like only around 10 apps I've downloaded on the phone. Since I'm not the only one , I think it's not about the apps, it's phone itself got issues, it's just I'm not sure what could be the problem as we are all not technicians. A bit disappointed about note 5, I've been use note phones for quite long time and never encounter this kind of problem before. Just wish Samsung can notice about this and provide updates for us to solve the problems. BUT, strange thing is two of my friends also use note 5 but it seems they don't have this problem at all, weird, so I give up to communicate with Samsung anymore with regards to this issue. first time I bought the black version, then replace with gold version (I gave credit to Samsung about their service as they indeed replaced the phone for me), but problem the same, anyway, whatever it is, phone problem or app problem, lucky it won't cause a very big problem so I can still somehow use it as per normal.
    09-20-2015 10:49 AM
  6. anon(153966)'s Avatar
    When you first got the device, prior to installing apps, etc. merely configuring it, did this issue present itself? I'm wondering if it is an app or your data causing this; hence my question...

    I have the same problem, it will happens 2-3 times a day when I tried unlock the phone, I even replaced the phone but it still have the same problem, the apps I installed is all the basic apps that everybody use on a daily basis like face book, whatsup etc. nothing special, and I seldom install apps, it's like only around 10 apps I've downloaded on the phone. Since I'm not the only one , I think it's not about the apps, it's phone itself got issues, it's just I'm not sure what could be the problem as we are all not technicians. A bit disappointed about note 5, I've been use note phones for quite long time and never encounter this kind of problem before. Just wish Samsung can notice about this and provide updates for us to solve the problems. BUT, strange thing is two of my friends also use note 5 but it seems they don't have this problem at all, weird, so I give up to communicate with Samsung anymore with regards to this issue. first time I bought the black version, then replace with gold version (I gave credit to Samsung about their service as they indeed replaced the phone for me), but problem the same, anyway, whatever it is, phone problem or app problem, lucky it won't cause a very big problem so I can still somehow use it as per normal.
    09-20-2015 01:23 PM
  7. Aaron2015's Avatar
    I won`t know about this as when I got the phone, normally I will install all the necessary apps so I can use the phone as per normal, without the apps, the phone is useless, I believe that`s what normal people will do. I request to exchange the phone is solely because i thought the problem comes with the phone itself, however, I just did a further research on line then I realise the problem could because of the samsung latest 39mb updates, that also explains why my friends never encounter this problem is because they never updates the phone. nevertheless, I`ve already report this issue back to Samsung so hopefully we can get an official feedback from them on this matter.

    Posted via the Android Central App
    09-20-2015 01:43 PM
  8. felloffthetruck's Avatar
    Facebook is the cause of a lot of problems. If you don't use Facebook, get rid of it fast.
    Tabbiel1989 likes this.
    09-20-2015 05:55 PM
  9. adnroid1's Avatar
    Since the side bezels are so thin you could be inadvertently touching the screen with another overlapping finger causing it to appear like the screen is not responding or slow to respond. Try adjusting your grip or a case would help to add some width.
    i think this is the problem most people encounter here. it's particularly annoying when you're taking a picture. coz you have to hold your phone in a specific way just so the side of your palm does not touch the screen

    i bought a case for my phone. and i noticed i didn't encounter the freezing problem anymore because the added thickness prevents my skin from touching the screen. try it
    09-20-2015 08:27 PM
  10. Oscar Maradiaga's Avatar
    Samsung note 5 problem, screen freezes-screenshot_2015-09-30-12-11-55.jpg


    See this is straight up becoming a nightmare. Great phone is now becoming the worst thing thats ever happened. How could it freeze every couple hours like this. To get rid of this i have to turn of the phone and its frozen on anything also
    09-30-2015 11:42 AM
  11. Oscar Maradiaga's Avatar
    I just Uninstalled facebook and disabled it hopefully this ends my problem
    09-30-2015 11:58 AM
  12. Aaron2015's Avatar
    that`s actually not the point, if we have to disable the facebook, or any other normal daily used apps, i`d rather "disable" the note 5 forever, this is not how note 5 perform. previously when I try to wake the phone, it will lag then sometimes auto restart, but today, the worest case happened, when I was reading a book on the phone, nothing else, the phone suddently auto restart by itself....I`m thinking about get rid of note 5 already. best becomes the worst!

    Posted via the Android Central App
    Oscar Maradiaga likes this.
    09-30-2015 12:06 PM
  13. Ironzey's Avatar
    I think I may be having the same issue. Does the Spen work on the screen? It does for me. A few times a day the screen will go completely unresponsive to touch but the Spen still works.

    Besides a reset, does anyone have a fix for this?

    EDIT
    Found this threa at XDA.

    Followed These directions.

    Hopefully this works.
    09-30-2015 12:34 PM
  14. Ironzey's Avatar
    Yeah, that did not work.
    10-01-2015 12:47 PM
  15. Mdbills484's Avatar
    Yeah, that did not work.
    Having the same problem. Cache wipe did nothing. Did a factory reset and phone was fine for a couple days then started freezing again. I switched from Nova to google now launcher and waiting to see if problem reappears. Just a hunch.
    Oscar Maradiaga likes this.
    10-01-2015 12:59 PM
  16. Ironzey's Avatar
    Having the same problem. Cache wipe did nothing. Did a 🏭 reset and phone was fine for a couple days then started freezing again. I switched from Nova to google now launcher and waiting to see if problem reappears. Just a hunch.
    Can you get it working again by turning the screen off for a couple of minutes? How about the spen? Using the spen always works for me. Sometimes I have to try a few times before the screen off method works.
    10-01-2015 03:24 PM
  17. Mdbills484's Avatar
    Can you get it working again by turning the screen off for a couple of minutes? How about the spen? Using the spen always works for me. Sometimes I have to try a few times before the screen off method works.
    With Nova, the screen would freeze and remain that way indefinitely until I rebooted. S-Pen worked fine. Since switching to Google Now, it still freezes but less often AND simply toggling the power button fixes the problem(no reboot needed) until the next time.

    Then there's the dreaded Google voice freeze, which requires reboot when it rears its ugly head.

    Can't wait for my N6P to get here so I can sell this sucker.
    10-01-2015 03:51 PM
  18. Oscar Maradiaga's Avatar
    might have to switch to the IPHONE 6S or NEXUS 6P if this continues.
    it started with the latest update which introduced Samsung Pay now phone gets stuck on a
    regular basis. Great job SAMSUNG!!!!! You released the next worst thing!!!!!!!!!!!!!!!!!
    10-01-2015 04:21 PM
  19. Mdbills484's Avatar
    might have to switch to the IPHONE 6S or NEXUS 6P if this continues.
    it started with the latest update which introduced Samsung Pay now phone gets stuck on a
    regular basis. Great job SAMSUNG!!!!! You released the next worst thing!!!!!!!!!!!!!!!!!
    Started with that update for me too.
    10-01-2015 04:31 PM
  20. Nakrohtap's Avatar
    might have to switch to the IPHONE 6S or NEXUS 6P if this continues.
    it started with the latest update which introduced Samsung Pay now phone gets stuck on a
    regular basis. Great job SAMSUNG!!!!! You released the next worst thing!!!!!!!!!!!!!!!!!
    Exchange it. Obviously, you have an issue that most people do not. Why hesitate and out yourself through this anger?
    I had a similar issue with my Note 3. I don't know how I found the solution but it involved opening the back battery cover and tapping just to the left of the battery itself.
    Bottom line is I think it had something to do with the S Pen sensor or possibly one of those magnetic case covers. I think the phone thought I had one of those cases with the preview window at the top part of the screen.

    Sent from my SM-N920T using Tapatalk
    10-01-2015 04:53 PM
  21. Mdbills484's Avatar
    I have uninstalled the Samsung Pay update and disabled the app. Hoping for the best.

    Posted via the Android Central App
    10-01-2015 06:27 PM
  22. Aaron2015's Avatar
    I don`t have samsung pay, but I still got the problem.

    Posted via the Android Central App
    10-01-2015 06:44 PM
  23. Oscar Maradiaga's Avatar
    Ok weird but i registeres a card to my samsung pay and so far havent had a freezing issue. Is that what could have made the note 5s freeze? Still love the phone but this past week and a half was the worst experience on a phone. Constantly booting the phone when it froze 5 times and freezing and lagging made this worst then any samsung note or phone I've had. So far I hope it was just a glitch that needed to have a card added to samsung pay.
    10-01-2015 06:52 PM
  24. Aaron2015's Avatar
    how come my phone don`t have samsung pay at all? strange.

    Posted via the Android Central App
    10-01-2015 07:06 PM
  25. Shepx13's Avatar
    Is anyone who's have this issue also using SwiftKey?
    10-01-2015 07:59 PM
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