09-01-2016 02:27 PM
112 123 ...
tools
  1. spoon1985's Avatar
    So i just got my note 5 , 4 days ago and it seems to occur once or twice a day.
    It can occur at lock screen , or suddenly im using the phone and the screen freezes/not respond for 2-3 seconds

    anyone have this issue?


    is this a software issue? or the screen itself?

    should i exchange at the store since still within 14 days?

    or it wouldnt do me any good


    thank you
    09-03-2015 01:46 AM
  2. sup3r1or's Avatar
    I would try factory reset. I had issue where screen would not come on or freeze on a lock screen for 10 seconds or so. Factory reset sorted it out
    09-03-2015 01:48 AM
  3. dkunzman's Avatar
    64gb AT&T version. Haven't seen this issue.
    If a hard reboot or factory reset don't fix it, replace it would be my suggestion.
    09-03-2015 01:51 AM
  4. spoon1985's Avatar
    i tried clean master, reboot many times and still happens 2-3 times a day
    09-03-2015 01:52 AM
  5. sumzitup's Avatar
    This has happened to me a few times when I first got my note5 however it hasnt occurred for a number of days now. Hoping it's sorted itself out.

    Sent from my SM-N920I using Tapatalk
    09-03-2015 05:29 AM
  6. Kelly Kearns's Avatar
    i tried clean master, reboot many times and still happens 2-3 times a day
    That very well could be your issue. You really need to remove or disable Clean Master.

    Try a cache wipe from Recovery.
    H3aTeRzz and msndrstood like this.
    09-03-2015 05:55 AM
  7. kaienish's Avatar
    Having the same issue too. Hope I don't need to replace, Samsung store in my area take ages to do replacements. They will investigate, test it, keep it for weeks before confirming if replacement is necessary...

    Furthermore the issue seems to happen intermittently. Difficult to show it to people at the service centre.

    Probably try doing factory reset

    Sent from my SM-N920I using Tapatalk
    09-03-2015 08:02 AM
  8. spoon1985's Avatar
    how many days have u owned the device?


    im on my 5th now and still happenin, i tried everyones advice but still seems to happen.

    So debating to drop the balls and go and exchange to a new one . hopefullly wont get a even more problematic phone
    09-03-2015 11:59 AM
  9. Kelly Kearns's Avatar
    Have any of you run in safe mode to make sure it isn't an app causing this?
    09-03-2015 12:07 PM
  10. spoon1985's Avatar
    i cleared all my cache and went into reboot mode, removed clean master and somehow screen still froze for 2 seconds

    still same result, nope never run safe mode
    09-03-2015 12:15 PM
  11. Kelly Kearns's Avatar
    Well you can boot into safe mode this way. It is similar to safe mode for a Windows computer.

    Turn the phone off.

    Press and hold volume DOWN.

    While holding volume down, press and hold power.

    When the phone starts booting up, release the power button only, still holding volume down.

    Then when the home screen shows, release the volume down button and you see safe mode at the bottom left.

    Now it will look like your phone basically out if the box, with apps that were preloaded and Google Apps, no third party apps.

    Run it for awhile that way and see if you still have the same issue. If you don't, then it is an app causing it. If you do, it is the phone.. Hardware or software.
    09-03-2015 12:27 PM
  12. spoon1985's Avatar
    sounds good

    im gonna give tat a try now, how do i get out of safe mode after lol

    EDIT

    trying that right now, even on fb it seems more smooth

    at least i can narrow it down if its app causing it or the PHONE itself, to determine whether i need an exchange.


    much appreciated for all the helps until this point
    this forum is awesome LOL
    09-03-2015 12:53 PM
  13. Kelly Kearns's Avatar
    sounds good

    im gonna give tat a try now, how do i get out of safe mode after lol
    Just reboot. You might have to reset your theme or wallpaper.
    09-03-2015 12:55 PM
  14. spoon1985's Avatar
    sweet testing in progress

    does ur phone still have screen freeze problem? or urs is all good now


    PS"

    even if its the app thats causing it, i still wouldnt know which one is causing it. In a way i may still be hooped, but i guess at least i know its not the phone itself LOL


    PSS

    i just notice if my left hand finger is on the screen, and im trying to scroll thru the page with my right finger it will not work. Barely scroll

    However if my left hand is out of the way, i can scroll freely with the right hand
    09-03-2015 01:02 PM
  15. Kelly Kearns's Avatar
    I wasn't having freezing problems. I had a little issue after the update my carrier had today, but it was an app causing that.
    09-03-2015 01:03 PM
  16. spoon1985's Avatar
    i been playing with the phone and so far i think it doesnt freeze no more


    did u narrow it down to what APP was causing it? or just app in general
    09-03-2015 01:19 PM
  17. Kelly Kearns's Avatar
    I knew what app it was because I had just opened it the first time this morning. It was either that app or Google Games, that it required. I uninstalled both of them.

    To narrow it down, you might need to start with apps most recently installed and uninstall them a couple at a time and test it, until you find the one causing the problem.
    09-03-2015 01:25 PM
  18. spoon1985's Avatar
    LOL

    first day i got it i already installed like 10 million apps...looks like im screwed

    but ya at least so far it seems like its not the phone...so tats good
    09-03-2015 01:27 PM
  19. Kelly Kearns's Avatar
    Have you seen anything show up on this screen under, abnormal battery usage?
    Attached Thumbnails Samsung note 5 problem, screen freezes-1441305093833.jpg  
    09-03-2015 01:31 PM
  20. spoon1985's Avatar
    nothing too crazy

    facebook 4%

    android system 3%


    screen 3%

    line 2%


    google play service 2%

    messenger 2%

    andorid OS 1%


    Touchwiz home 1%

    cell stand by 1%



    battery at 70%


    used for 3 hrs since unplug


    estimate is 11hrs and 30 minutes left for battery life
    09-03-2015 01:42 PM
  21. Kelly Kearns's Avatar
    No, here..
    Attached Thumbnails Samsung note 5 problem, screen freezes-1441306204653.jpg  
    09-03-2015 01:50 PM
  22. spoon1985's Avatar
    no nothing abnormal usage on the battery
    09-03-2015 04:06 PM
  23. Supacola's Avatar
    Im having the same issue with my 64gb black note 5.

    About once a day when I press the home button to wake it, it'll freeze up for a solid 5 seconds.

    I was hoping the latest update would fix it but it just happened again. Going to try a factory reset now.
    09-04-2015 07:01 AM
  24. kaienish's Avatar
    Im having the same issue with my 64gb black note 5.

    About once a day when I press the home button to wake it, it'll freeze up for a solid 5 seconds.

    I was hoping the latest update would fix it but it just happened again. Going to try a factory reset now.
    Let me know if it makes it any better, having exactly same situation... Same model too... 64gb black

    Sent from my SM-N920I using Tapatalk
    09-04-2015 07:12 AM
  25. spoon1985's Avatar
    go on safe mode like one of the member suggested
    to narrow it down if its the phone or the apps
    09-04-2015 10:43 AM
112 123 ...

Similar Threads

  1. Replies: 1
    Last Post: 06-28-2016, 03:11 PM
  2. Moto X Car Stereo Bluetooth Audio Problem
    By Camilo in forum Moto X (2013)
    Replies: 6
    Last Post: 12-29-2015, 11:19 AM
  3. My Note5 uses Samsung sensor. How about yours?
    By latanh in forum Samsung Galaxy Note 5
    Replies: 1
    Last Post: 09-03-2015, 04:19 AM
  4. Replies: 0
    Last Post: 09-03-2015, 01:45 AM
  5. Replies: 0
    Last Post: 09-03-2015, 01:19 AM
LINK TO POST COPIED TO CLIPBOARD