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  1. Point868's Avatar
    I had the note 5 for a week on AT&T and then switched to T-mobile and got a different note 5. I have noticed this on both versions. When I plug the phone into the charger that came with it, it doesn't always fast charge. I have to unplug it and plug it back in a few times until it finally says fast charge. What's going on? It's not a huge deal because I generally just charge at night so it doesn't matter how fast. But sometimes, especially after work, if I'm going out again I would like to charge it up quickly and it doesn't seem to be working reliably.

    Posted via the Android Central App
    I also was having issues with intermittent fast charging with the provided charger for my Note 5. I bought a fast wireless charger, and realized all of a sudden that I was getting fast charge EVERY TIME if I use the (wired) charger that came with the fast wireless charger. So I decided to experiment, I bought new USB cables from Amazon, used the same charging bricks, and BINGO every single time I charged my phone fast wireless charging came up! The problem is with the cable that came with the Note 5! Shame on you Samsung for sending out DEFECTIVE cables! Hope this helped... I have not had any issues with my fast charging since!
    10-11-2015 03:39 PM
  2. Kelly Kearns's Avatar
    The problem isn't the cable.
    PinkLipstick likes this.
    10-11-2015 05:35 PM
  3. digdug11's Avatar
    Um..yes... yes it is. My phone charges flawlessly with my wifes moto turbo charger so i bought a new cable from monoprice. It fast charges every time now with the oem charger and new cable.
    10-11-2015 08:32 PM
  4. Chinoo's Avatar
    Guys I was having the same issue with the charger that came with the phone, sometime is fast charging and other just regular, I found a work around, if you plug the phone to the cable and is not fast charging, leave the cable plug to the phone, unplug the cable from power terminal and then plug it back in, it will start charging fast, the key is not to remove the cable from the phone and the leave power connected to the outlet, only removing the cable from the terminal, I thought my cable was bad, but found that works around. Let me know if it work for you



    Sent from my SAMSUNG-SM-N920A using Tapatalk
    10-11-2015 08:37 PM
  5. Kelly Kearns's Avatar
    Um..yes... yes it is. My phone charges flawlessly with my wifes moto turbo charger so i bought a new cable from monoprice. It fast charges every time now with the oem charger and new cable.
    And why would all 3 of my Samsung chargers stop working with my Note 5 and still work with my Note 4 but then still work with my replacement Note 5?
    10-11-2015 09:24 PM
  6. njshoremom4gurlz's Avatar
    Wow this is one of the reasons I want a note 5! I'm a heavy user and I'm going mid month to trade phones


    Sent from my iPhone using Tapatalk
    10-11-2015 09:39 PM
  7. njshoremom4gurlz's Avatar
    Sell this get another I want to try the 5


    Sent from my iPhone using Tapatalk
    10-11-2015 09:39 PM
  8. Bluejayy's Avatar
    Ok so ive basically have the same problem but ive noticed that the regular charging takes less time now so im not sure if it was this latest upgrade or what. Because since ive gotten these last 2 upgrades fast charging stopped workin on my N5
    Big dude just change your wire and you should be fine. Hope it helps.

    Posted via the Android Central App
    babygirl0419 likes this.
    10-12-2015 08:56 AM
  9. bplink95's Avatar
    And why would all 3 of my Samsung chargers stop working with my Note 5 and still work with my Note 4 but then still work with my replacement Note 5?
    This is the same experience I had with my s6e plus. It wouldn't fast charge consistently with several different chargers and cords that my previous phone would. I exchanged it for a new s6e plus and the new one fast charges every time with the same cords my first one wouldn't.

    Posted via the Android Central App
    Kelly Kearns likes this.
    10-12-2015 09:16 AM
  10. asr456's Avatar
    I just bought the Note 5 and it isn't fast charging either. I'm using the cable and fast charger that came packaged with the phone (from Verizon in NYC). I also purchased and received yesterday Samsung's wireless fast charger (the circular platform) from Amazon, and it also isn't fast charging: I put the phone on the platform today when the battery was at 15% and when I checked back after an hour it was only at 26%!! That's more like SLOW CHARGING! Also, how do I know if it is "fast charging"? Is there a special indication on the screen? All I see is that it says "charging" on the bottom of the screen. Thanks.
    10-12-2015 07:03 PM
  11. digdug11's Avatar
    And why would all 3 of my Samsung chargers stop working with my Note 5 and still work with my Note 4 but then still work with my replacement Note 5?
    Then i would say to you that you are experencing a different problem than i and countless others in this thread. you are in fact in the minority.
    10-12-2015 07:05 PM
  12. Kelly Kearns's Avatar
    Then i would say to you that you are experencing a different problem than i and countless others in this thread. you are in fact in the minority.
    Actually I am experiencing the exact same problem. Fast charging stops working. First it is just every once in a while and then it just happens more and more. Others have even gotten new cords and they seem to work for a short time and the issue pops up again.

    There is also the possibility that one of the last updates have fixed the issue people have been having with this. I have a loaner Note 5 today and it didn't fast charge and I had to unplug the charger and plug it back up to get fast charging to start working again. Same cord and still my Note 4 will fast charge with it.
    bplink95 likes this.
    10-12-2015 07:35 PM
  13. Chinoo's Avatar
    Have you guys try this?



    Guys I was having the same issue with the charger that came with the phone, sometime is fast charging and other just regular, I found a work around, if you plug the phone to the cable and is not fast charging, leave the cable plug to the phone, unplug the cable from power terminal and then plug it back in, it will start charging fast, the key is not to remove the cable from the phone and the leave power connected to the outlet, only removing the cable from the terminal, I thought my cable was bad, but found that works around. Let me know if it work for you

    Sent from my SAMSUNG-SM-N920A using Tapatalk
    10-12-2015 07:38 PM
  14. bplink95's Avatar
    Have you guys try this?



    Guys I was having the same issue with the charger that came with the phone, sometime is fast charging and other just regular, I found a work around, if you plug the phone to the cable and is not fast charging, leave the cable plug to the phone, unplug the cable from power terminal and then plug it back in, it will start charging fast, the key is not to remove the cable from the phone and the leave power connected to the outlet, only removing the cable from the terminal, I thought my cable was bad, but found that works around. Let me know if it work for you

    Sent from my SAMSUNG-SM-N920A using Tapatalk
    It's an almost $900 phone. You shouldn't have to do that. The only acceptable option for me was to exchange my phone for a new one that did not have the problem of fast charging inconsistently. If your having the problem and still can exchange then exchange.

    Posted via the Android Central App
    10-12-2015 08:28 PM
  15. digdug11's Avatar
    Mine now works EVERY time with my wife's moto x turbo charger as well as the new cord i got from monoprice.
    10-12-2015 09:09 PM
  16. bplink95's Avatar
    Mine now works EVERY time with my wife's moto x turbo charger as well as the new cord i got from monoprice.
    It should work EVERY time with the Samsung supplied cable. Mine does.... If yours doesn't you have a defective phone or cable neither of which is acceptable when buying a new and expensive phone.

    Posted via the Android Central App
    10-12-2015 09:19 PM
  17. digdug11's Avatar
    It should work EVERY time with the Samsung supplied cable. Mine does.... If yours doesn't you have a defective phone or cable neither of which is acceptable when buying a new and expensive phone.

    Posted via the Android Central App
    New cable= 2 bucks lol. Guess it all depends on whats more important. The time and energy to swap phones or investing $900 or $902 dollars and going on lol.
    10-12-2015 09:52 PM
  18. Mrobins777's Avatar
    Have you guys try this?



    Guys I was having the same issue with the charger that came with the phone, sometime is fast charging and other just regular, I found a work around, if you plug the phone to the cable and is not fast charging, leave the cable plug to the phone, unplug the cable from power terminal and then plug it back in, it will start charging fast, the key is not to remove the cable from the phone and the leave power connected to the outlet, only removing the cable from the terminal, I thought my cable was bad, but found that works around. Let me know if it work for you

    Sent from my SAMSUNG-SM-N920A using Tapatalk
    I literally just unplugged the usb cable from the block and plugged it back in, without removing the cable from my phone and...IT WORKED! FAST CHARGING! YAY ME!!!
    Thank you for the tips.
    Chinoo and Judi Burnes like this.
    10-12-2015 10:40 PM
  19. azzsze's Avatar
    I've had that problem too. Before the note 5, i had the regular S6 edge. So i traded in my S6 for the Note 5 but i kept the S6 fast charger, i was hoping to use the Notes fast charger at work and keep the S6 one at home but whenever i tried to charge my note 5 with the S6 fast charger and it would randomly decide to fast charge or not. I had to pull in and out to make sure the Note was fast charging. I double checked all details and on adapter and cord and they both are the same
    10-13-2015 12:03 AM
  20. Chinoo's Avatar
    It's an almost $900 phone. You shouldn't have to do that. The only acceptable option for me was to exchange my phone for a new one that did not have the problem of fast charging inconsistently. If your having the problem and still can exchange then exchange.

    Posted via the Android Central App
    I understand what you saying, for those people that cannot return the phone and keep buying cables, this is solution until samsung figure out what is going on with their cell charger

    Thanks

    Sent from my SAMSUNG-SM-N920A using Tapatalk
    10-13-2015 04:50 AM
  21. Kelly Kearns's Avatar
    I talked to Samsung about something else today and mentioned I was an Android Central team member and we were seeing people post about this issue, the same issue I reported to Samsung before I had T-Mobile switch my phone out because of the fast charging issue.

    Samsung asked me a question.. They asked if I would please ask the people having this issue to call and report this issue to Samsung. They said what I have said a couple of times on this thread, people need to report this issue to Samsung. Without people reporting it, it will not be addressed. After a certain number of people report an issue, it automatically triggers an internal investigation into the problem being reported so a fix can be addressed. The actual repair department supervisor told me that if the charger would fast charge the Note 4, S6 or another Note 5 but not fast charge your Note 5 it isn't the charger. Also lsince the problem started a while after the phone was used and started slowly, there is a good chance it will happen with new cords and it isn't the the cord. The fact that the Note 5 has to be unplugged and replugged to trigger fast charging was another indicator it isn't the cord. Also the fact that several have tried other Samsung fast chargers with the same result, fast charging doesn't always work, is another indication it isn't the charger.

    BUT..the most important thing, and she repeated this twice, is that people having this issue, even if it isn't happening now, need to call Samsung and report it, even if they have gotten a replacement phone. Three or four reports isn't going to trigger an automatic and REQUIRED by Samsung, investigation and therefore, what is obviously an issue, will not likely be addressed.

    So, I'll ask again.. Have any of you called and reported this issue? If not, would you please call and report this issue? Make sure they give you a ticket number. If they don't want to file a ticket because you don't want to send it in to Samsung, ask for a supervisor and tell them you want to notify them of this issue because you have seen several on Android Central having the same issue and you know that after a certain number of reports are done about the same issue, it automatically triggers Samsung to look into there being a software bug or a hardware issue. Also if this is an intermittent hardware issue that eventually leads to hardware failure after the phone is out of warranty having enough report it and it triggering Samsung to investigate it means out of warranty repairs for the issue, will be covered.

    Samsung and I both ask all of you to please, please call and report this issue if you haven't already.
    bplink95 likes this.
    10-13-2015 06:04 PM
  22. Kelly Kearns's Avatar
    New cable= 2 bucks lol. Guess it all depends on whats more important. The time and energy to swap phones or investing $900 or $902 dollars and going on lol.
    What is most important is getting a known issue corrected and on Samsung's radar so the issue can be fixed for good. If people do not report it, Samsung doesn't know it is happening.
    bplink95 likes this.
    10-13-2015 06:05 PM
  23. Kelly Kearns's Avatar
    I've had that problem too. Before the note 5, i had the regular S6 edge. So i traded in my S6 for the Note 5 but i kept the S6 fast charger, i was hoping to use the Notes fast charger at work and keep the S6 one at home but whenever i tried to charge my note 5 with the S6 fast charger and it would randomly decide to fast charge or not. I had to pull in and out to make sure the Note was fast charging. I double checked all details and on adapter and cord and they both are the same
    You need to exchange your phone. I have my Note 5 charger at home, my Note 4 charger in my purse and my S6 charger at the office. Now that I exchanged my phone, I can use all 3 cords on my Note 5 again also and not just use the cords on my Note 4 and get fast charging.
    bplink95 likes this.
    10-13-2015 06:09 PM
  24. Kelly Kearns's Avatar
    I understand what you saying, for those people that cannot return the phone and keep buying cables, this is solution until samsung figure out what is going on with their cell charger

    Thanks

    Sent from my SAMSUNG-SM-N920A using Tapatalk
    Well you can exchange your phone. Your carrier will send you a new one and you send your old one back after you get the new one. Some carriers even do warranty exchanges in the store. The ones that don't have warranty exchanges in the store will ship you out a replacement with a paid return label and then you send your broken phone back to the carrier.

    Samsung will not address the phone people if only a few report the problem with their phone.
    bplink95 likes this.
    10-13-2015 06:12 PM
  25. bplink95's Avatar
    What is most important is getting a known issue corrected and on Samsung's radar so the issue can be fixed for good. If people do not report it, Samsung doesn't know it is happening.
    Agreed. I reported this issue and the issue I was having with the Samsung wireless charger. Didn't take long to report and for Samsung to make it right. Now I have a phone that consistently fast charges with the supplied Samsung cord every time, and a Samsung wireless charger that works flawlessly every time.

    I don't understand how some people can just overlook that something they paid for is having issues and not report it or not want it to work properly as its supposed to without unplugging and replugging or replacing cords etc... That just seems silly to me.

    Posted via the Android Central App
    10-13-2015 06:22 PM
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