I talked to Samsung about something else today and mentioned I was an Android Central team member and we were seeing people post about this issue, the same issue I reported to Samsung before I had T-Mobile switch my phone out because of the fast charging issue.
Samsung asked me a question.. They asked if I would please ask the people having this issue to call and report this issue to Samsung. They said what I have said a couple of times on this thread, people need to report this issue to Samsung. Without people reporting it, it will not be addressed. After a certain number of people report an issue, it automatically triggers an internal investigation into the problem being reported so a fix can be addressed. The actual repair department supervisor told me that if the charger would fast charge the Note 4, S6 or another Note 5 but not fast charge your Note 5 it isn't the charger. Also lsince the problem started a while after the phone was used and started slowly, there is a good chance it will happen with new cords and it isn't the the cord. The fact that the Note 5 has to be unplugged and replugged to trigger fast charging was another indicator it isn't the cord. Also the fact that several have tried other Samsung fast chargers with the same result, fast charging doesn't always work, is another indication it isn't the charger.
BUT..the most important thing, and she repeated this twice, is that people having this issue, even if it isn't happening now, need to call Samsung and report it, even if they have gotten a replacement phone. Three or four reports isn't going to trigger an automatic and REQUIRED by Samsung, investigation and therefore, what is obviously an issue, will not likely be addressed.
So, I'll ask again.. Have any of you called and reported this issue? If not, would you please call and report this issue? Make sure they give you a ticket number. If they don't want to file a ticket because you don't want to send it in to Samsung, ask for a supervisor and tell them you want to notify them of this issue because you have seen several on Android Central having the same issue and you know that after a certain number of reports are done about the same issue, it automatically triggers Samsung to look into there being a software bug or a hardware issue. Also if this is an intermittent hardware issue that eventually leads to hardware failure after the phone is out of warranty having enough report it and it triggering Samsung to investigate it means out of warranty repairs for the issue, will be covered.
Samsung and I both ask all of you to please, please call and report this issue if you haven't already.
Samsung asked me a question.. They asked if I would please ask the people having this issue to call and report this issue to Samsung. They said what I have said a couple of times on this thread, people need to report this issue to Samsung. Without people reporting it, it will not be addressed. After a certain number of people report an issue, it automatically triggers an internal investigation into the problem being reported so a fix can be addressed. The actual repair department supervisor told me that if the charger would fast charge the Note 4, S6 or another Note 5 but not fast charge your Note 5 it isn't the charger. Also lsince the problem started a while after the phone was used and started slowly, there is a good chance it will happen with new cords and it isn't the the cord. The fact that the Note 5 has to be unplugged and replugged to trigger fast charging was another indicator it isn't the cord. Also the fact that several have tried other Samsung fast chargers with the same result, fast charging doesn't always work, is another indication it isn't the charger.
BUT..the most important thing, and she repeated this twice, is that people having this issue, even if it isn't happening now, need to call Samsung and report it, even if they have gotten a replacement phone. Three or four reports isn't going to trigger an automatic and REQUIRED by Samsung, investigation and therefore, what is obviously an issue, will not likely be addressed.
So, I'll ask again.. Have any of you called and reported this issue? If not, would you please call and report this issue? Make sure they give you a ticket number. If they don't want to file a ticket because you don't want to send it in to Samsung, ask for a supervisor and tell them you want to notify them of this issue because you have seen several on Android Central having the same issue and you know that after a certain number of reports are done about the same issue, it automatically triggers Samsung to look into there being a software bug or a hardware issue. Also if this is an intermittent hardware issue that eventually leads to hardware failure after the phone is out of warranty having enough report it and it triggering Samsung to investigate it means out of warranty repairs for the issue, will be covered.
Samsung and I both ask all of you to please, please call and report this issue if you haven't already.
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